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Solve : Neep help removing remnants of "AntiMalware Doctor" infection? |
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Answer» The only thing I can suggest now is to relocate your computer to a location where you can hardwire it to a modem and then try to connect to the internet. If it works, that would indicate the problem is with the Wi-fi connection.Before you attempt to move your computer, let's try this. Since we can't flush the DNS, we'll disable it and then try to connect to the net. If it doesn't work, go back and start it again and then attempt what I've suggested in the previous post.
"Service status" says "Stopped" "Startup type" is set as "disabled", with the option of setting it to "automatic" or "manual". should i change this setting? would it help?Try setting it to Automatic.ok, i turned it to automatic, and unfortunately, it did not change anything. so i figured maybe if i restarted my computer it might start working. so i restarted, and now it won't let me open anything. the cursor moves, but if i double or single click any icon, nothing happens. also, i tried doing ctrl/alt/del to find out if something was eating up cpu power, and the task manager window never popped up. do i need to restart in safe mode or something?That shouldn't HAPPEN. Try starting in Safe Mode and see what happens. Do you have your OS disk?ok, so i started in safe mode. everything worked normally. unfortunately, in safe mode, no internet is allowed, so i can't really CHECK it. at the F8 menu at startup, there was an option for safe mode with networking. should i do that instead? YES, i do have the OS disk.Ok. Let's try this:Try a System Restore to see if you can get your computer working again. You can do this in Safe Mode. If you can get it to work, please try below: Make sure, your computer is set to obtain IP address automatically. 1. Go Start>Settings>Control Panel (Vista/7 users: Start>Control Panel) 2. Double click Network Connections (Vista/7 users: Network and Sharing Center) 3. Vista/7 users - From the list of tasks on the left, click Manage network connections. 4. For a WIRED network connection, right-click Local AREA Connection, and then select Properties. For a wireless network connection, right-click Wireless Network Connection, and then select Properties. 5. From the General tab (Vista/7 users: Networking tab), click Internet Protocol (TCP/IP), make sure it is checked, and then click Properties 6. Click Obtain an IP Address Automatically, and then click OK.okay, suddenly my computer is working again, no explanation. so i followed your directions, and my tcp/ip is already set to obtain the IP address automatically.And still no connection?nope, still no connection. like i said, i do have the OS disk. should i just go ahead and reformat my hard drive? i've done it before, so i'm no stranger to it. it might be the most simple fix to this problem.Quote from: piratesteve83 on November 16, 2010, 06:34:05 PM nope, still no connection. like i said, i do have the OS disk. should i just go ahead and reformat my hard drive? i've done it before, so i'm no stranger to it. it might be the most simple fix to this problem.If you don't mind doing it, it would be the best solution. You'll be starting off with a clean slate. Please let me know your course-of-action.yeah, i'll go ahead and reformat. thanks so much for all of your effort, anyway! |
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