Solve : PC random grey screen with lines?

1.	Solve : PC random grey screen with lines?
Answer» Hi GUYS! I'm new here and I'm having some seriously annoying problems with my Dell Inspiron 3558 Windows 10 PC. See here: https://imgur.com/LJsUnXl Suddenly my PC started randomly going grey with vertical lines across. When it happened, the PC was still completely responsive. If I was playing music using the speakers, the music kept playing and touchpad movements were still indicated on the now grey display as a movement of the vertical lines. It was fixed by closing the lid and reopening it or putting it to sleep and waking it back up. Essentially, it was fixed by anything that made the screen turn off, even a timeout. At first it wasn't very frequent, but over time it became very frequent and I worked around it by closing and reopening every time it happened. I updated my graphics driver, and BIOS. Nothing changed. Then, something interesting happened. While booting, before starting to load windows, it happened. So I ruled out driver issues and software issues, right? It looked like a hardware issue, so next, I drained the residual charge on the PC, and left it off for 2 days with the battery out. After the two days, I powered it back on, and it seemed fine, but for only a day which, by the way, was much longer than it had ever gone without going grey since it started having the issue. This RAISED some questions for me, but I'm no guru so i didn't know what to conclude. Then, I was finally able to test it out on an external monitor ( wasn't physically able to do it before for some reasons) and so I waited for it to go grey and it did and I connected it to my TV via HDMI and the display was fine on the TV and still grey on the PC. I handed it to a technician and he said it was the video cable, which he replaced. He then returned it to me and It worked fine for a day and then it happened again. Again, I'm no guru and correct me if i'm wrong but all my observations led to me ruling out the video card, RAM, motherboard and software related issues. I think it's the LCD. What do you think? Any form of help and insight would be hugely appreciated, this has been a real pain in the neck. Looking forward to your replies! It may very well be the panel. Is the LAPTOP under warranty? If so, contact Dell and let them fix it. There are quite a few vendors selling replacement panels on Ebay. Is your touch or non-touch? It is a relatively easy fix to switch out the panel.Hello! Thanks for the reply. What do you mean exacty by 'panel'? Alos, there are some details I forgot to add that I think are worth noting. I ran the DELL LCD Bulit in Self Test and there were no problems. Also, the problem seemed to happen more on battery power. Quote from: strollin on October 19, 2020, 05:28:14 AM It may very well be the panel. Is the laptop under warranty? If so, contact Dell and let them fix it. There are quite a few vendors selling replacement panels on Ebay. Is your touch or non-touch? It is a relatively easy fix to switch out the panel. Hello! Thanks for the reply. What do you mean exacty by 'panel'? Also, there are some details I forgot to add that I think are worth noting. I ran the DELL LCD Bulit in Self Test and there were no problems. Hi Do you have an HDMI cable and monitor or TV if so you could try it if when the internal display corrupts the external doesn't then it is the screen which is faulty. I suspect the screen is the cause. Quote from: Lisa_maree on October 19, 2020, 02:34:37 PM Hi Do you have an HDMI cable and monitor or TV if so you could try it if when the internal display corrupts the external doesn't then it is the screen which is faulty. I suspect the screen is the cause. Thanks for the reply friend! Yes, I already did that, and it was fine on the external monitor (TV) as mentioned in the POST. I also thought it was the screen, but I started to doubt because I ran the DELL LCD Built In Self Test and there were no problems. Also the fact that when I left the Laptop off for days and powered it on, the issue didn't occur for a day added to my doubt. What maed you rule out the GPU/RAM?Both the internal and the HDMI output use the same circuit in the Laptop so if it was the GPU/ram it would have the lines on both screens.

Answer»

Hi GUYS!

I'm new here and I'm having some seriously annoying problems with my Dell Inspiron 3558 Windows 10 PC. See here: https://imgur.com/LJsUnXl

Suddenly my PC started randomly going grey with vertical lines across. When it happened, the PC was still completely responsive. If I was playing music using the speakers, the music kept playing and touchpad movements were still indicated on the now grey display as a movement of the vertical lines.

It was fixed by closing the lid and reopening it or putting it to sleep and waking it back up. Essentially, it was fixed by anything that made the screen turn off, even a timeout. At first it wasn't very frequent, but over time it became very frequent and I worked around it by closing and reopening every time it happened.

I updated my graphics driver, and BIOS. Nothing changed. Then, something interesting happened. While booting, before starting to load windows, it happened. So I ruled out driver issues and software issues, right? It looked like a hardware issue, so next, I drained the residual charge on the PC, and left it off for 2 days with the battery out. After the two days, I powered it back on, and it seemed fine, but for only a day which, by the way, was much longer than it had ever gone without going grey since it started having the issue. This RAISED some questions for me, but I'm no guru so i didn't know what to conclude. Then, I was finally able to test it out on an external monitor ( wasn't physically able to do it before for some reasons) and so I waited for it to go grey and it did and I connected it to my TV via HDMI and the display was fine on the TV and still grey on the PC.

I handed it to a technician and he said it was the video cable, which he replaced. He then returned it to me and It worked fine for a day and then it happened again.

Again, I'm no guru and correct me if i'm wrong but all my observations led to me ruling out the video card, RAM, motherboard and software related issues. I think it's the LCD. What do you think?

Any form of help and insight would be hugely appreciated, this has been a real pain in the neck.

Looking forward to your replies!

It may very well be the panel. Is the LAPTOP under warranty? If so, contact Dell and let them fix it.

There are quite a few vendors selling replacement panels on Ebay. Is your touch or non-touch? It is a relatively easy fix to switch out the panel.Hello!

Thanks for the reply.

What do you mean exacty by 'panel'? Alos, there are some details I forgot to add that I think are worth noting. I ran the DELL LCD Bulit in Self Test and there were no problems. Also, the problem seemed to happen more on battery power. Quote from: strollin on October 19, 2020, 05:28:14 AM

It may very well be the panel. Is the laptop under warranty? If so, contact Dell and let them fix it.

There are quite a few vendors selling replacement panels on Ebay. Is your touch or non-touch? It is a relatively easy fix to switch out the panel.

Hello!

Thanks for the reply.

What do you mean exacty by 'panel'? Also, there are some details I forgot to add that I think are worth noting. I ran the DELL LCD Bulit in Self Test and there were no problems.
Hi

Do you have an HDMI cable and monitor or TV if so you could try it if when the internal display corrupts the external doesn't then it is the screen which is faulty.
I suspect the screen is the cause. Quote from: Lisa_maree on October 19, 2020, 02:34:37 PM

Hi

Do you have an HDMI cable and monitor or TV if so you could try it if when the internal display corrupts the external doesn't then it is the screen which is faulty.
I suspect the screen is the cause.

Thanks for the reply friend!

Yes, I already did that, and it was fine on the external monitor (TV) as mentioned in the POST. I also thought it was the screen, but I started to doubt because I ran the DELL LCD Built In Self Test and there were no problems. Also the fact that when I left the Laptop off for days and powered it on, the issue didn't occur for a day added to my doubt.

What maed you rule out the GPU/RAM?Both the internal and the HDMI output use the same circuit in the Laptop so if it was the GPU/ram it would have the lines on both screens.

Solve : PC random grey screen with lines?

Discussion

No Comment Found

Related InterviewSolutions

Reply to Comment