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Solve : Personal Internet Security 2011 Virus Removal? |
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Answer» I ran the ciscoeapfast.xsd file through Jotti and it came up with nothing. Are we dealing with some residual effect of a virus or a hardware problem? Also, if you think it would be best, I think I could back up everything of value off the computer and reformat the drive. There is one program that I don't have disks for that I would have to investigate how to get it back, but everything else, I believe, would be pretty easy to backup prior to a re-format.It's looking more and more like a hardware or software problem. Of course, a full re-format is a good route to take but not everyone can or want to take that route. If you don't have the disks for that particular program I don't see anyway to get it back. Of course, the choice is yours. Please try this: Do you have your OS CD/DVD? If so, 1/ Click the Start button. 2/ From the Start Menu, Click All programs followed by Accessories. 3/ In the Accessories menu, Right Click on the Command Prompt option. 4/ From the drop down menu that appears, Click on the Run as administrator option. 5/ If you have the User Account Control (UAC) enabled you will be asked for authorisation prior to the command prompt opening. You may simply need to press the Continue button if you are the administrator or insert the administrator password etc. 6/ In the Command Prompt window, type: sfc /scannow and then press Enter. 7/ A message will appear stating that the system scan will begin. 8/ Be patient because the scan may take some time. 9/ If any files require replacing SFC will replace them. You may be asked to insert your Vista DVD for this process to continue. 10/ If everything is okay you should, after the scan, see the following message Windows resource protection did not find any integrity violations. 11/ After the scan has completed, Close the command prompt window. Here's the final story on this computer. I believe there is a hard drive issue or something else that is gumming things up and not any virus. I ran the SFC and, surprise, it found errors but was unable to repair them. I came up with a work around for MBAM where I told it to ignore any of the igfx*.* files (which was a PITA) and ran a scan. The scan completed without issue and no malware was found. I then set up SAS to ignore the Cisco file folder that it normally was hanging up on. I could not find a WAY to get SAS to ignore individual files, but this tool rarely hung up on the igfx files. I ran the scan and it caused the blue screen of death. When the computer restarted I got a windows message about a disk I/O issue and in the Help context it mentioned that heavy disk access programs such as malware scanners could be early detectors of POSSIBLE disk issues. Also, PERIODICALLY, when the computer boots it goes into the check disk screen and reports unindexed files or other issues that seem to suggest the life of the drive may be drawing to a close. I am going to back up the computer data and continue to run it. When the issue becomes enough of a pain I will replace the drive and start over with the operating system. The scanner issues seem to suggest more of a hang up trying to access data on a physical location of the disk than some remnant of malware. There are no more re-directs in I-Explorer and the rest of the system seems to be operating well. I thank you for your time on this and your help walking through all of this. I will keep MBAM on the MACHINE and get rid of the other tools we have downloaded. If you could give me some direction on that cleanup, please let me know. Once done we can close the thread. If something comes up I will PM you to reopen the thread. Thank You, ScottThis is all I have. You can keep SAS and MBAM, if you wish. Be sure to update them before running any scans. To remove all of the tools we used and the files and folders they created do the following: Double click OTL.exe.
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