OK - here is my situation. I have a COMPAQ desktop and a Dell 600M laptop computer both wired to a Surfboard SB4200 cable modem through a Linksys WRT54GP2 router. When I left for vacation a week ago I had no problems connecting to the internet through either computer. I brought my laptop with me on vacation but didn't use it for anything other than watching movies and uploading pictures. Now that I am home I cannot access the internet from the laptop. The desktop works fine.

This morning I spent about an hour on the phone with Roadrunner tech support and their final diagnosis was that there is NOTHING wrong with the connection, the modem, or the router - so it MUST be an issue with the laptop & I should call Dell. She told me to tell them that I cannot ping even though I have a valid IP address - and that they would know what to do. Well, as many of you with expired warranties know Dell wants to charge me $40 to diagnose the problem - so that is why I am turning to you. I'll pay the charge but not until I've exhausted all other avenues.

So there you have it. Any ideas? I'm not sure what other information to provide - both computers are running Win XP SP2.

Please give me some ideas.

Thanks!Download, install, and run LSP-Fix: http://www.cexx.org/lspfix.htm
Restart computer, and see, if it helped.
If not...
Download, install, and run WinSockFix: http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml
Restart computer, and check again.That did the trick - THANK you very much!

I love this website!Nice job
I saved you a phone call to Dell....LOLBTW, which one fixed the problem, or you tried both?I tried the LSP first and it did not solv the problem, but then the Winsock fix did.

Quote from: Broni on May 15, 2008, 07:09:33 PM

BTW, which one fixed the problem, or you tried both?