Hi.. Im having a problem with my internet connection, every time i try to connect i get error 720. The problem has nothing to do with my ISP or my modem, they both work in another computer.

I went to this article in Microsoft Support : http://support.microsoft.com/?scid=kb%3Ben-us%3B810979&x=14&y=14

But for some reason i cant uninstall the TCP IP protocol from step 1, the uninstall option looks washed out...
So i went to http://support.microsoft.com/?scid=kb%3Ben-us%3B299357&x=22&y=12
but theres no sense in resetting the TCP IP protocol if the steps from article 1 tell me to uninstall it, do some things and install it again...

Here are my specs:
Windows XP SP2
512 MB of Ram
The modem i use is a SONY Ericsson phone modem


Please help!!You say there is no sense in reseting the TCP IP protocoal if the other step tells you to uninstall but since you can't get it to uninstall then I would suggest TRYING the reset.All right, let me explain myself... in order to perform step 2 from the first link the tcp ip protocol must be uninstalled.. after i complete those steps i have to install it again.. so, resetting is not an option.. i need you to tell me how to uninstall the tcp ip protocol (the option looks washed out) or how to fix error 720 with other methods.. thank youWith Windows XP, you cannot re-install TCP/IP, but you can reset it with the following DOS command:

Click Start, then Run..., and put the following in the Open TEXT box (or enter the following from a DOS command prompt which you can get by Start->Run-> cmd)
netsh int ip reset resetlog.txt

http://www.modemsite.com/56k/duns720.aspHmmmm.. i wonder, if tcp ip protocol cant be uninstalled why is microsoft asking me to do it in the first link i provided (microsoft support for internet connection error 720)? weared...
Anyways, like i said already, according to that SOLUTION resseting is not an option because in order to perform step 2 the protocol needs to be uninstalled, in step 6 or something, it can be installed again. I repeat, resetting is not an option. So, can someone provide me with another solution to connection error 720? tnxs
P.S: just to make sure i reset the protocol and that didnt fix a thing..So sorry, seems like instead of replying i made a new topic...can someone embed this in my post called tcp ip protocol and error 720, tnxs and sorry..Im sorry, it seems like instead of replying to my topic, i posted a new one.. oops! can someone embed this in my post called tcp ip protocol and error 720? tnxs and sorryI was refering to the doing what was advised in the second link you had in your original post. Since you can't find out how to uninstall it why are you insisting that reseting is not an option? Wait, what's happening here? Quote from: Carbon Dudeoxide on August 29, 2008, 03:34:01 AM

Wait, what's happening here?