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Answer» Hello, my laptop has been telling me that there is a problem with the hard drive for a couple of days now. When I first turn on the computer, the HP program preinstalled on to my computer tells me that SMART checking fails. After logging into Windows, a message box pops up that says, "Windows has detected a Hard Drive problem." Also, the Intel Rapid Storage Technology program tells me, "Your system is reporting one or more events, and data MAY be at risk."
I decided to run a GSmartControl scan of the hard drive. The scan told me: (and right as I typed that line above, the Windows Hard Drive window pops up)
Reallocated Sector Count is highlighted in red. Failed: now Norm-ed value: 9 Worst: 9 Threshold: 10 Raw value: 14944
Reallocation Event Count is highlighted in pink. Failed: never Norm-ed value: 100 Worst: 100 Threshold:0 Raw value:703
Here are the ones marked "Pre-Failure": Read Error Rate Throughput Performance Spin-Up Time Reallocated Sector Count Seek Error Rate Seek Time Performance Spin-Up Retry Count End to End Error
Everything else is marked "Old Age". I have only had this laptop for about half an year. What is the problem with the drive? What can I do to fix the problems?
I do have: One extra hard drive (1.8") The recovery disk to reset everything
Here is the log:
smartctl 5.41 2011-06-09 r3365 [i686-w64-mingw32-win7(64)-sp1] (sf-win32-5.41-1) Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net
=== START OF INFORMATION SECTION === Model Family: Toshiba 2.5" HDD MK..59GSM (Adv. Format) Device Model: TOSHIBA MK1059GSM Serial Number: Z055F2TZS LU WWN Device Id: 5 000039 2f6981272 Firmware Version: GL002C User Capacity: 1,000,204,886,016 bytes [1.00 TB] Sector Sizes: 512 bytes LOGICAL, 4096 bytes physical Device is: In smartctl database [for details use: -P show] ATA Version is: 8 ATA Standard is: Exact ATA specification draft version not indicated Local Time is: Mon Jul 30 10:13:48 2012 EDT SMART support is: Available - device has SMART capability. SMART support is: Enabled
=== START OF READ SMART DATA SECTION === SMART overall-health self-assessment test result: FAILED! Drive failure expected in less than 24 hours. SAVE ALL DATA. See vendor-specific Attribute list for failed Attributes.
General SMART Values: Offline data collection status: (0X00) Offline data collection activity was never started. Auto Offline Data Collection: Disabled. Self-test execution status: ( 0) The previous self-test routine completed without error or no self-test has ever been run. Total time to complete Offline data collection: ( 120) seconds. Offline data collection capabilities: (0x51) SMART execute Offline immediate. No Auto Offline data collection support. Suspend Offline collection upon new command. No Offline surface scan supported. Self-test supported. No Conveyance Self-test supported. Selective Self-test supported. SMART capabilities: (0x0003) Saves SMART data before entering power-saving mode. Supports SMART auto save timer. Error logging capability: (0x01) Error logging supported. General Purpose Logging supported. Short self-test routine recommended polling time: ( 2) minutes. Extended self-test routine recommended polling time: ( 253) minutes. SCT capabilities: (0x003d) SCT Status supported. SCT Error Recovery Control supported. SCT Feature Control supported. SCT Data Table supported.
SMART Attributes Data Structure revision number: 16 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 1 Raw_Read_Error_Rate 0x002f 100 100 050 Pre-fail Always - 0 2 Throughput_Performance 0x0027 100 100 050 Pre-fail Always - 0 3 Spin_Up_Time 0x0023 100 100 002 Pre-fail Always - 3026 4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 216 5 Reallocated_Sector_Ct 0x0033 009 009 010 Pre-fail Always FAILING_NOW 14944 7 Seek_Error_Rate 0x002f 100 100 050 Pre-fail Always - 0 8 Seek_Time_Performance 0x0025 100 100 050 Pre-fail Offline - 0 9 Power_On_Hours 0x0032 092 092 000 Old_age Always - 3296 10 Spin_Retry_Count 0x0033 104 100 030 Pre-fail Always - 0 12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 209 183 Runtime_Bad_Block 0x0032 100 100 001 Old_age Always - 0 184 End-to-End_Error 0x0033 100 100 097 Pre-fail Always - 0 185 Unknown_Attribute 0x0032 100 100 001 Old_age Always - 65535 187 Reported_Uncorrect 0x0032 064 064 000 Old_age Always - 36 188 Command_Timeout 0x0032 100 099 000 Old_age Always - 8 189 High_Fly_Writes 0x003a 100 100 001 Old_age Always - 0 190 Airflow_Temperature_Cel 0x0022 058 047 040 Old_age Always - 42 (Min/Max 27/45) 191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 15046 192 Power-Off_Retract_Count 0x0022 100 100 000 Old_age Always - 524296 193 Load_Cycle_Count 0x0032 099 099 000 Old_age Always - 12768 196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 703 197 Current_Pending_Sector 0x0032 100 100 000 Old_age Always - 0 199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
SMART Error Log Version: 1 ATA Error Count: 36 (device log contains only the most recent five errors) CR = Command Register [HEX] FR = Features Register [HEX] SC = Sector Count Register [HEX] SN = Sector Number Register [HEX] CL = Cylinder Low Register [HEX] CH = Cylinder High Register [HEX] DH = Device/Head Register [HEX] DC = Device Command Register [HEX] ER = Error register [HEX] ST = Status register [HEX] Powered_Up_Time is measured from power on, and printed as DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes, SS=sec, and sss=millisec. It "wraps" after 49.710 days.
Error 36 occurred at disk power-on lifetime: 3223 hours (134 days + 7 hours) When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were: ER ST SC SN CL CH DH -- -- -- -- -- -- -- 40 41 e2 70 25 b3 60 Error: WP at LBA = 0x00b32570 = 11740528
Commands leading to the command that caused the error were: CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name -- -- -- -- -- -- -- -- ---------------- -------------------- 61 08 30 00 9a 66 40 00 1d+13:13:38.643 WRITE FPDMA QUEUED 61 08 28 68 96 66 40 00 1d+13:13:38.643 WRITE FPDMA QUEUED 61 08 20 50 95 66 40 00 1d+13:13:38.642 WRITE FPDMA QUEUED 61 08 18 f0 94 66 40 00 1d+13:13:38.642 WRITE FPDMA QUEUED 61 08 10 80 94 66 40 00 1d+13:13:38.641 WRITE FPDMA QUEUED
Error 35 occurred at disk power-on lifetime: 3223 hours (134 days + 7 hours) When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were: ER ST SC SN CL CH DH -- -- -- -- -- -- -- 40 41 c2 70 25 b3 60 Error: WP at LBA = 0x00b32570 = 11740528
Commands leading to the command that caused the error were: CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name -- -- -- -- -- -- -- -- ---------------- -------------------- 61 05 a0 e0 e3 16 40 00 1d+13:13:34.639 WRITE FPDMA QUEUED 61 00 98 e0 e2 16 40 00 1d+13:13:34.639 WRITE FPDMA QUEUED 61 70 90 90 43 08 40 00 1d+13:13:34.639 WRITE FPDMA QUEUED 61 08 88 50 8a 9e 40 00 1d+13:13:34.639 WRITE FPDMA QUEUED 61 07 78 f8 4d 9e 40 00 1d+13:13:34.639 WRITE FPDMA QUEUED
Error 34 occurred at disk power-on lifetime: 3223 hours (134 days + 7 hours) When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were: ER ST SC SN CL CH DH -- -- -- -- -- -- -- 40 41 32 70 25 b3 60 Error: WP at LBA = 0x00b32570 = 11740528
Commands leading to the command that caused the error were: CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name -- -- -- -- -- -- -- -- ---------------- -------------------- 61 27 38 f8 1a c9 40 00 1d+13:13:30.639 WRITE FPDMA QUEUED 61 00 28 f8 19 c9 40 00 1d+13:13:30.639 WRITE FPDMA QUEUED 61 27 20 00 c1 c8 40 00 1d+13:13:28.639 WRITE FPDMA QUEUED 61 27 18 d0 19 c9 40 00 1d+13:13:28.639 WRITE FPDMA QUEUED 61 27 10 28 c2 c8 40 00 1d+13:13:28.639 WRITE FPDMA QUEUED
Error 33 occurred at disk power-on lifetime: 3223 hours (134 days + 7 hours) When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were: ER ST SC SN CL CH DH -- -- -- -- -- -- -- 40 41 2a 70 25 b3 60 Error: WP at LBA = 0x00b32570 = 11740528
Commands leading to the command that caused the error were: CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name -- -- -- -- -- -- -- -- ---------------- -------------------- 61 27 70 88 bd c8 40 00 1d+13:13:26.640 WRITE FPDMA QUEUED 61 00 68 88 bc c8 40 00 1d+13:13:26.640 WRITE FPDMA QUEUED 61 01 48 c8 08 07 40 00 1d+13:13:25.042 WRITE FPDMA QUEUED 61 27 40 60 bc c8 40 00 1d+13:13:24.640 WRITE FPDMA QUEUED 61 00 38 60 bb c8 40 00 1d+13:13:24.640 WRITE FPDMA QUEUED
Error 32 occurred at disk power-on lifetime: 3223 hours (134 days + 7 hours) When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were: ER ST SC SN CL CH DH -- -- -- -- -- -- -- 40 41 7a 70 25 b3 60 Error: WP at LBA = 0x00b32570 = 11740528
Commands leading to the command that caused the error were: CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name -- -- -- -- -- -- -- -- ---------------- -------------------- 61 08 90 08 2d 62 40 00 1d+13:13:21.813 WRITE FPDMA QUEUED 61 78 88 98 17 63 40 00 1d+13:13:21.813 WRITE FPDMA QUEUED 61 1f 80 c8 1f c9 40 00 1d+13:13:21.811 WRITE FPDMA QUEUED 61 00 58 c8 1e c9 40 00 1d+13:13:21.811 WRITE FPDMA QUEUED 61 00 48 c8 1d c9 40 00 1d+13:13:21.811 WRITE FPDMA QUEUED
SMART Self-test log structure revision number 1 No self-tests have been logged. [To run self-tests, use: smartctl -t]
SMART Selective self-test log data structure revision number 1 SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS 1 0 0 Not_testing 2 0 0 Not_testing 3 0 0 Not_testing 4 0 0 Not_testing 5 0 0 Not_testing Selective self-test flags (0x0): After scanning selected spans, do NOT read-scan remainder of disk. If Selective self-test is pending on power-up, resume after 0 minute delay.I'm not sure I know what your question is.Quoted from the post I posted,
Quote -- Everything else is marked "Old Age". I have only had this laptop for about half an year. What is the problem with the drive? What can I do to fix the problems?
I do have: One extra hard drive (1.8") The recovery disk to reset everything --
The question was right before the logs...
Quote from: sarcasticphoenix on JULY 30, 2012, 08:33:37 AMEverything else is marked "Old Age". I have only had this laptop for about half an year. 1. What is the problem with the drive? 2. What can I do to fix the problems?
I do have: 3. One extra hard drive (1.8") The recovery disk to reset everything
1. SMART is indicating that failure is imminent. http://en.wikipedia.org/wiki/S.M.A.R.T. 2. Replace the hard drive. 3. You cannot replace a 2.5" with a 1.8"
Win7 has a Backup Utility to create an image on an external USB drive or your DVD drive.
Quote from: sarcasticphoenix on July 30, 2012, 09:49:59 AMQuoted from the post I posted,
The question was right before the logs...
Sorry, that wasn't (and still isn't) clear to me - but okay. Anyway, you obviously want to replace the drive.
Quote from: Computer_Commando on July 30, 2012, 09:59:40 AM3. You cannot replace a 2.5" with a 1.8"
You can get adapters and caddies...
Yes, I know I cannot use that 1.8"... dang, this is horrible. My computer's hard drive starts to die RIGHT before going on a nice two-week vacation. Maybe I will go buy some high-tech hard drives in Tokyo.
Quote from: sarcasticphoenix on July 30, 2012, 01:42:55 PMYes, I know I cannot use that 1.8"
$20 or less
Micro SATA to SATA (1.8" to 2.5") Hard Drive/SSD Convertor Enclosure Adapter Caddy
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