dida, Your last post is somewhat confusing. You say "ONLY jack that works is the one in a single row of jacks on the back. " I haven't yet seen your "picture". However unless you have a "surround sound" (multiple output jacks for VARIOUS speakers) you should have ONLY ONE that works for your computer speakers. Why are you expecting more than one to be needed for your speakers? Am i missing something here? truenorth
If you have an Audigy card, but you're seeing two green plugs on the back, it sounds like quite possibly you have on-board sound on your computer as well.

Here's what you need to check:
1. Check that on-board sound is disabled in the BIOS. If you have an Audigy card, disabling on-board will prevent Windows from seeing and choosing to use the on-board over the Audigy.

2. Once you've disabled the on-board, verify that the Audigy is correctly installed in the device manager. You might go a step further and take this opportunity to update your audio drivers from Creative. Also check that is the default device in the control panel (Control Panel -> Sounds and Audio Devices -> Audio tab -> Sound playback).

3. Check that your speakers are plugged into the correct audio jacks on the back. If you've plugged into the on-board instead of the Audigy, it won't work. The on-board audio jacks will be next to the other ports on the back of the computer (COM, LPT, USBs, etc.). (See picture below.)

4. Once you've verified that everything is installed properly or disabled if necessary, open the SoundBlaster speaker setup and verify that it is set to match your speaker setup (2/2.1, 4/4.1, 5.1, 7.1, etc.).

5. Check that none of the audio channels are MUTED (except maybe the microphone) and that their volume levels are set APPROPRIATELY.

[attachment deleted by admin]just try to modify the master volume to by using advanced function..........











i got the same problem with my microphone and which is now fixed.............................
THANK you all for your help!

From that picture you took, as well as settings in the Device Manager, I can see that that is exactly what is wrong. I DO have both onboard AND the SB Card in my computer, both are enabled. I tried to disable the onboard through just the device manager (chose to Not Use, or whatever the selection is called) but that did not work, so I expect disabling in the BIOS must be the only way that will in fact work?

I can plug into my soundcard, and just use it that way, or is disabling the onboard sound through the BIOS easy?? I'm guessing that since I really don't know what I'm doing, I should probably just leave it alone...

Thanks for everyone's help!! I truly appreciate it!


DidaIt's pretty easy to do, it's just a matter of finding it in the BIOS settings, which varies from board to board. Usually it's under something like 'on-board devices', and will list things like the on-board sound, network, video, and any other on-board devices your motherboard has, usually with the option of either 'enable' or 'disable'.

Just browse through all the menu options and you should find it. If you change something that you didn't mean to or think you screwed something up, just exit the BIOS and choose not to save changes, then when it restarts find it again. It's actually really easy.

With it disabled, Windows should think the device no longer exists and shouldn't choose it anymore, therefore defaulting to the only available one, your Audigy card.