Hey

My internet isn't working and its not because of my connection. I have adsl broadband and all the lights are green. I've contact my internet provider and they've said nothing is wrong on their end.

Apparantly the problem lies within my computer somewhere.

I'm really stuck. I don't know what could be wrong.

I also just wanted to add, I've been kinda naughty and haven't exactly renewed my subscription for virus protection. I've been meaning to but just having gotten round to it. Could it have something to do with viruses? I've only had the net for 2 and a half weeks and my laptop for 1 and a bit years.

Anyone have any ideas?How is your computer connected to the internet (modem, router)? Windows version?Its connected through a modem.

And when I called my internet provider, they said something about windows browser?

I don't know what that means.Browser, is a program, you use to surf the internet. The most popular are: Internet EXPLORER, Firefox, Opera.
What windows version do you have? Windows XP, Vista, or other?
What exactly do you mean by "my internet isn't working"?Well...I have Internet Explorer and my version of windows is Windows XP.

What I mean when I wrote "my internet isn't working" is that I am unable to go onto the websites I want to go onto. The page doesn't show up.

I turn my modem on and all lights are greens. I click on Internet Explorer and this is where the problem occurs. My homepage that usually shows up doesn't and when I type in for example www.google.com it says the page has expired/cannot be displayed or something like that. Either that or it says something about not being able to find server.

Could this be caused by a Trojan?
Go to the address bar in your browser, and type

www.yahoo.com

If it doesn't take you to Yahoo's home page, humor me and go back to the address bar and instead of letters, type

69.147.114.210

See if that takes you to Yahoo.

It may not, but if it does, your internet provider's DNS (Domain Name Seriver) may be down.

When we type in an internet address like www.yahoo.com, the request is routed to the DNS server, which checks its tables and converts it to the IP (Internet Protocol) address, which is kinda sorta like your dwelling's nine digit zip code (if you're in the USA).

You can surf the entire internet if you know the IP addresses of the destinations you want to VISIT. Even the pages of this forum have their own IP addresses.

I only mention all this because my former internet provider, which is a big name national company, lost the DNS server that was servicing my area two or three times in the same year. I oculd use the internet if I knew the IP addresses of sites I wanted to viisit, but really, I had to wait until the server was put back in service.



Also...
With computer off, unplug modem from power source. Wait 1 minute. Plug it back in.
Turn computer on.
Go Start>Run, type in:
cmd
Click OK.
Command Prompt window will open. Type in:
ping www.google.com (<----watch for "space" after "ping")
Hit Enter.
Post back what it said.Oh, yeah, Broni -- thank you -- I should've suggested the ping test.

Nita, do it Broni's WAY, first, and see what you get, please. You can MESS with my stuff later...Thanks for all your help but mysterious it decided to work again a couple of days after. I still don't know what was wrong in the first place. (Maybe my ISP tech support was wrong and it was down on there end)

In case you still wanted to know the ping stats are as follows...

packets: sent = 4, received = 4, lost = 0 (0% loss)

When I called my ISP they told me to do the same thing you did and after I read the results he said it was all normal...so...yeah...I'm just glad its back up and I hope I didn't waste any of you time. Hopefully it doesn't do it again.

Thanks once again


I had number of cases when ISP lied to me.Quote

I had number of cases when ISP lied to me.