Hi guys, This is my first posting on this forum, and I am hoping that someone will be able to help me out with an annoying situation that I have.
I have an old Toshiba Satellite Pro A10 which I have used for many years with a Belkin wireless adaptor pushed into the side. I have just signed up with PlusNet and installed a Thomson TG585 V7 router and they talk to each other, but I cannot connect to he internet. After many wasted hours I decided to ring them and explain the situation, and after the guy had gone through all the settings etc. he tells me that the problem is with the belkin adaptor?? I explained that it works everywhere else except through his Thomson router. Anyway, after 30Min's or so, I gave up and have tried to reconfigure just about everything, but no joy. I am using Window XP Pro, service pack 2, and Windows Explorer 7.
Any help and advice would be very welcome. Thanks in advance. If your computer is showing you're connected...

1. Can you send/receive e-mail?
2. Are you just having a problem with your browser accessing web pages?
3. Check your firewall to see that it is not blocking port 80.Hi, No, I cannot send or receive e-mails, nor can I browse the internet. I have checked the firewall but cannot find out how to check if it is being blocked. How do you do that?

The Thomson box is flashing as if it is connected to the net, but my laptop cannot open anything??

Regards.Does your Belkin adapter show you're connected? Look in the system tray for a wireless network icon. If it's there...place your mouse pointer over it to see if you have any connectivity. If not...right click the wireless network icon and select Repair.

Let us know the status after you attempt the repair.

As far as your firewall...

What firewall software are you using?

On another note...you stated you gave someone a ring...

Who did you speak to and what did they go over with you? What settings did you check...those of the router...or those of the adapter?

What Belkin adaptor do you use?

Please answer all the questions in your next POST, please.Hi again, what a lot of questions!
My Belkin adaptor shows the flashing green light, (as if it is connected)
It is shown in my system tray, and when you try to repair it, it says that it cannot continue., please contact your administrator.
The firewall is Windows own, as I use AVG antivirus software, 8.5 edition.
I spoke to Plusnet, my broadband supplier who informed me that evrything their end was okay? He asked me to check my Belkin adaptor and then decided that that was okay, so we then moved onto the settings in the computer with regards to something about 192.168.1.245 My computer gave different readings and he then decided that the Laptop was not compatible with the Thomson router box! Now I may not be an expert on wireless, but I thought that all computers, as long as they had a wireless card built in or otherwise, would work. You see, it works with my next door neighbours, my friends a few miles away, and when I visit some hotels, they supply me with wireless as well, so I am confused.
I use a Belkin G Notebook Network Card. Many thanks. 1) Go to Start and click on Control Panel.

2) Control Panel window will appear. Double click on Network Connections.

3) Network Connections window will appear. Right click correct Local Area Connection by identifying correct network card and click Properties.

4) Select Internet Protocol (TCP/IP). Click on Properties.



If you have DHCP server setup on your router or you have DHCP server in home network, your computer can be assigned IP address automatically by selecting Obtain an IP address automatically and Obtain DNS server address automatically. Click OK.



You may need to reboot your computer after making these changes.

Also, here's a link to PlusNet's site for information on how to setup and configure your router. I don't know which router you have from PlusNet...so, you'll have to choose the one from this page: Broadband - Help & Support

Keep us posted as to your progress, please...Hi again, well I tried that, changed my settings as you explained, but still no joy. All I get in the bottom tray is a green screen that says the following: Wireless Network Connection 3 (PlusnetWireless)
Speed: 48 Mps
Signal Strength: Excellent

and then next to it, is a computer screen with a little cursor that keeps moving from left to right as it tries to connect. After a few Min's. it shows a yellow triangle with the same message as above, but with the addition of: Status: Limited or No connectivity.

Where do I go from here?
Regards. What model Belkin adapter do you have?

If you changed the settings...what you may want to try is a repair on the wireless connection, again. Remember? Right-click the wireless network icon in the system tray and select Repair.

You can also try turning off the modem...then turning off the router. Wait 30 seconds...and turn the router back on. After the router recycles...turn the modem back on...and check your connectivity, again.

When you view available networks...do you see the connection to PlusNet?

If worse comes to worse...try connecting your laptop to the router with an ethernet cable to see if you're still having the same problem.

If PlusNet helped you configure the router settings...then there should be a wireless network connection called PlusNet...unless you named it something else. I'm giving you this information from their MANUAL I supplied to you in my previous post. If the router is configured properly, you may need to run the Wizard that came with your Belkin wireless adapter...but without the model number...I can't point you in the right direction.

For more information about your firewall: Windows FirewallHi again,

My Belkin is a Wireless G Notebook Network Card (Belkin 802.11g Network Adaptor)

I have tried resetting the router, still the same, tried to repair, still the same,
It shows that the Plusnet Wireless is on with a speed of 54Mbps, and a signal strength is excellent. If you look at the little computer screen next to it, it says the same as above, but limited or no connectivity.
Now I have borrowed next doors laptop (Dell Inspiron 2650) and set that up manually through my Thomson router, and that is working without any problems, SO, the router must be working, but not through my Toshiba.
I have also borrowed another router and set that up on the Dell, no problem, but it will not accept the Toshiba?? Why not? I have even tried it with the ethernet cable, but still no joy? I am completely mystified now! Did you connect your computer to your router with an ethernet cable? What are your results?

Is your Belkin wireless adapter a F5D7010 or a F5D7011?Hi again,

Yes, as I said in my previous posting, I connected the computer direct to the Thomson router via the suppled ethernet cable and still got the same result, no connection.

My Belkin adaptor is a F5D7011

Regards.I know you've stated this seems like a lot of questions, but to me they need to be asked...and I don't see anyone else jumping in. It looks like your ISP, nor Belkin were able to help...and this may take some time to get figured out. It may even be something small that I'm over looking.

Anyway...here's something I want you to try:

1. Connect your laptop directly to the modem (bypassing the router). Can you browse the internet and/or check e-mail after doing this?

2. When you open your browser, do you get any web pages? If not, I need to know what the browser returns when trying to access a web page.

If you are using Internet Explorer 7 to browse the internet...check its connection settings: Open Tools/Internet Options and then click the Connections tab and make sure Never dial a connection is selected. Apply your changes and try again.

See attached for the above settings.

If worse comes to worse...try uninstalling/re-installing your Belkin wireless network adapter.

I APOLOGIZE if this seems like ti's taking a long time...but at least you have someone who is trying to help.


Keep me/us posted...

[attachment deleted by admin]Not a problem about all the questions, I just hope that I can get to the bottom of the problem.
Yes, I can connect to the internet via the modem without any problems, browse and read my e-mails etc.
Have also re-installed my Belkin adaptor and re-set the router and changed the filter, but still no joy.
Regards.If you don't mind me jumping in here; I've got a question.

You said that your neighbor's Dell worked with your wireless network. If possible, can you gain access to that laptop again and look for the following:
Assuming it's XP, Right Click the Wireless icon in the system tray and go to Status.
Click on View Wireless Networks.
Click on CHANGE Advanced Settings.
Choose the Wireless Networks tab at the top of the window.
Find your wireless network, click on it, and click on the Properties button.
In the Association tab, what is it's Network Authentication and Data Encryption?

Now do the same with your laptop.Hi there,
Problem I have is that the wireless on both laptops are setup via the Wireless cards, and not via Windows. I.E The Dell has a Philips Network adaptor and my Toshiba has a Belkin. Both have icons in the tray, so if I right click the Philips one on the Dell, it shows PlusnetWireless, davis-wireless and DEFAULT. (davis-wireless is my neighbours) If I click the Belkin icon on my Toshiba, it shows PlusnetWireless and davis-wireless.
My neighbour told me to use his card in my computer, but he does not have the setup disc anymore so I am not sure if it will work or not?
Anyway, I have got to leave you for a couple of hours, but would appreciate any more information that might resolve my problem.