|
Answer» I have Windows XP.
I have Microsoft Office Enterprise 2007 with Outlook included (I do not have th installation software. I got it from my company). I have never used the outlook but now I need to set it up for use with my Palm Treo Pro phone.
I cannot open Outlook. When I attempt to open, it says "Microsoft Exchange Unavailable". How can I get past this to try to configure outook?
Also, any tips on setting it up after that would be appreciated. Hopefully it's straightforward once I am able to connect.
Thanks!
Danielleoh and I have a wireless modem and all other connections to the internet work well. So is this software that you currently own?
I don't know a lot about this, but I think Outlook is "looking" for the Exchange server which probably handles the e-mail at your company. It can't find the Exchange server because you're not connected to it. I'll have to see if I can find out more about this.The OP said that this software came from her employer and doesn't have access to the disk.
Let's determine if this is legally obtained first.yes my school has a disk can was purchased for all TEACHER use on home and school computers, so it's legalI take it this is happening on the computer itself, and not the Treo, correct?
I'm almost sure it's a profile problem, but not yet sure of how to correct it. I found some information from Microsoft HERE, but I'm not comfortable recommending it -- it involves modifying the computer's registry, which we'd rather avoid.First it says: "the connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."
I've done some playing around and if I don't try o open it but click on properties, I can get to where it seems to be configured properly, and then at some point, I also got this message: "Cannot open extend.dat file"
Any ideas on how to fix this?
You guys are AWESOME and have solved my problems before but if this doesn't work, and I have to get some paid remote support, who do you recommend?
QUOTE "the connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."
So, first Outlook is acting like you're not on line. I need to talk to a couple of people at work tomorrow, about that. I ran into it once, with a client, and I don't quite remember what we did to fix it. (It's been over a month, and I had help.)If this computer is NEVER going to be connected to an Exchange server, then just delete the existing mail profile. Go to Control PANEL-->Mail-->Profiles. Delete what's there. Start up Outlook and it will guide you through the process of creating a new profile.Dang it! I knew it was fairly simple. Thanks, Rob, for the follow up. I didn't want to steer the person in the wrong direction!
If you'll need the Exchnage Server, I think the fix is SIMILAR, but let's cross that bridge once we get there.Thanks guys. With some online support, we did end up getting it resolved by deleting Outlook Exchange and then creating a working profile. I'm all set now! Thanks!
Good! Glad you got it working! Glad I could help...sort of...
|
