Yesterday, after my computer was RUNNING FINE, all of a sudden my Outlook Express would not connect to the internet. Tried to connect to internet thru my Firefox & Explorer browsers, no go. Tried to run my Norton 360 anti virus program, and it would not start. Restarted computer in safe mode, was able to connect to internet in safe mode, ran the virus program, and had it do a complete scan, and came up with no virus detected. Also ran my Adware spyware removal, and it came up with basically NON serious (TAC 3) spyware which was successfully removed. Rebooted back into normal mode, still no internet, and cannot get Norton to start up. Does this sound like a malware issue? I don't know if any other programs are working correctly, as have not tried to run any program in normal mode except for the Norton.If you can connect in Safe Mode with Networking, and you have Norton installed, that points to the latter as the culprit.
KIND of "normal".
Uninstall Norton, using this tool: http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
Turn Windows firewall on (for security reasons), and see, if you can connect.I agree with Broni. Norton is notorious for this kind of problem.

Alan <>< Thanks very much. It was the Norton 360. I ran all the malware removal steps as outlined under the virus section, still did not work, unistalled the Norton 360, and now everything WORKS fine as before. I have installed the Avast as my virus program for now, and turned on my Windows firewall. Is that all I need to do?
Now on to my next issue, no drivers for my CD & DVD drives, which I will post in the appropriate section, which would be ??.
Thanks again,
BrianYou did your computer big favor
Did you use Norton's removal tool?
As for CD/DVD drives, start new topic under hardware.Yes, thanks for the Norton removal link. It worked great!!!I'm pretty sure, your computer has a round of beer ready for you, just as a "Thank you" note