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Answer» Equipment is HP laptop G60 - 530us RUNNING Windows 7, 64 bit version
Yesterday tried to use GoGo inflight service while aboard a Delta flight. Followed instructions but was unable to get onto internet. Network manager indicated that I was INDEED CONNECTED to GoGo but also stated that there was no internet access. Many other passengers were able to get on and use with no PROBLEMS. Tried rebooting several times and also tried disabling both firewall and antivirus. No help. Tried using Chrome, Firefox and Internet Explorer. No help.
I have no problem connecting to and using WIFI in my own home and at least two other homes. In those cases Network manager indicates that I am connected and have internet access.
Called GoGo customer service but they had no idea what could be causing problem, which seems to be unique to my laptop.
Any ideas?
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