Solve : USB 3.0 Connection Problems?

1.	Solve : USB 3.0 Connection Problems?
Answer» Hi! I've been having this problem for ages, my USB 3.0 external hard drive will not connect to my USB 3.0 port (Doesn't show up in my computer). The weird thing is that it is actually able to connect to the USB 2.0 port. On the other hand, when I try to connect a USB 2.0 device to the USB 3.0 port, it works just fine. What is happening here? Is there something wrong with my hardware? Thanks, BrianSounds like an incompatibility issue which can usually be solved with a DRIVER and/or firmware update but we'll need more information to help you do this. What are your system specs? If it's a system you built yourself, please let us know the motherboard - if it's a prebuilt system, we'll need the make and model of the PC.Need more info, but inserting a 3.0 plug into a 3.0 receptacle requires more force because there are 5 more contacts to mate. 2.0 has 4 contacts, 3.0 has 9 contacts. [recovering disk space, attachment deleted by admin]Thanks for the replies! Calum, my computer is an ASUS A75VM (laptop). So am I supposed to press my USB in further according to Computer_Commando? Edit: Pressing it in harder did in fact work, but I doesn't seem to be very stable. It WOULD eject itself even when I BARELY touch the cable. Is this just how USB 3.0 ports are designed, or am I missing something? Quote ...So am I supposed to press my USB in further according to Computer_Commando? Edit: Pressing it in harder did in fact work, but I doesn't seem to be very stable. It would eject itself even when I barely touch the cable. Is this just how USB 3.0 ports are designed, or am I missing something? What do you mean my"eject itself"? The cable pops out by itself? Push it in all the way. P.S. Make sure the HDD end of the cable is inserted fully. [recovering disk space, attachment deleted by admin] Quote from: Computer_Commando on October 21, 2013, 12:07:53 PM Need more info, but inserting a 3.0 plug into a 3.0 receptacle requires more force because there are 5 more contacts to mate. 2.0 has 4 contacts, 3.0 has 9 contacts. I feel like I learned something today. I seriously did not know that. I should really take time to learn about the new technology instead of just thinking to myself. "cool they came out with USB 3.0 I wonder when 4.0 will be released" Quote Thanks for the replies! Calum, my computer is an ASUS A75VM (laptop). So am I supposed to press my USB in further according to Computer_Commando? Edit: Pressing it in harder did in fact work, but I doesn't seem to be very stable. It would eject itself even when I barely touch the cable. Is this just how USB 3.0 ports are designed, or am I missing something? I assume you mean ejects itself in the OS, not just jumps out of the side of your PC. The only thing I could think of would be the actual make up of PC and plug. I have seen many times where the male end was two big/small for the female end. (Grow up, I know what y'all are thinking) In other words see if the casing are to prohibited from allowing you to completely plug it in.Sorry for my bad wording, the USB would connect with some force, but almost immediately after I let go, or when I move it ever so slightly, it ejects itself from the OS. Obviously, that's a big problem.Plug or receptacle is damaged. Quote from: Computer_Commando on October 24, 2013, 12:10:23 PM Plug or receptacle is damaged. I'm in agreement. Do you have another 3.0 device you can try out? Quote from: Computer_Commando on October 24, 2013, 12:10:23 PM Plug or receptacle is damaged. It does seem as though the plug on my "My Passport 500 GB" harddrive is broken, because my other USB 3.0 flash drive works just fine. The weird thing is that the plug on my external harddrive works just fine on my USB 2.0 ports. I asked someone else and that person said that my 3.0 ports may not be providing enough power for my external harddrive, which obviously uses more power than my 32 GB flash drive. I am trying this on ASUS laptops, and apparently ASUS computers are sometimes known for not outputting enough power? I'll eventually try it on another computer of my friend's and see what happens. Also, I realized that even though the harddrive doesn't show up in my OS, it's still powered and running, so it probably is the issue with the plug.Try it on another computer and see what happens, but it may also be worth simply getting a new cable, if your USB3 flash drive works fine on the same port then it's more likely to be the cable rather than the receptacle on the laptop. Quote from: Calum on October 26, 2013, 01:57:29 AM Try it on another computer and see what happens, but it may also be worth simply getting a new cable, if your USB3 flash drive works fine on the same port then it's more likely to be the cable rather than the receptacle on the laptop. Sorry for not mentioning clearly. I tried it on another ASUS laptop, which is about 10 months old, and it gave me the same results. My laptop is about 14 months, and both are taken care of. I'll try it on several other MACHINES and see what happens. I guess it might be worth getting a new cable, or I can just use my USB 2.0 ports...Can you give us the details of this external hard drive? Did you put a desktop drive in an external case? Does it have it's own power supply? If so, you must use it. The only unpowered ones that will work reliably with a laptop, are the self powered 2.5" PORTABLE drives, e.g. WD My Passport, which are designed to take all their current from the laptop without exceeding the 3.0 spec.Yup, mine is the WD My Passport 500 GB with USB 3.0 I don't understand what you mean when you ask "Did you put a desktop drive in an external case?"Replace the cable...WD may send you 1 for Free.

Answer»

Hi!

I've been having this problem for ages, my USB 3.0 external hard drive will not connect to my USB 3.0 port (Doesn't show up in my computer). The weird thing is that it is actually able to connect to the USB 2.0 port. On the other hand, when I try to connect a USB 2.0 device to the USB 3.0 port, it works just fine. What is happening here? Is there something wrong with my hardware?

Thanks,
BrianSounds like an incompatibility issue which can usually be solved with a DRIVER and/or firmware update but we'll need more information to help you do this.
What are your system specs? If it's a system you built yourself, please let us know the motherboard - if it's a prebuilt system, we'll need the make and model of the PC.Need more info, but inserting a 3.0 plug into a 3.0 receptacle requires more force because there are 5 more contacts to mate. 2.0 has 4 contacts, 3.0 has 9 contacts.

[recovering disk space, attachment deleted by admin]Thanks for the replies!

Calum, my computer is an ASUS A75VM (laptop). So am I supposed to press my USB in further according to Computer_Commando?

Edit: Pressing it in harder did in fact work, but I doesn't seem to be very stable. It WOULD eject itself even when I BARELY touch the cable. Is this just how USB 3.0 ports are designed, or am I missing something? Quote

...So am I supposed to press my USB in further according to Computer_Commando?

Edit: Pressing it in harder did in fact work, but I doesn't seem to be very stable. It would eject itself even when I barely touch the cable. Is this just how USB 3.0 ports are designed, or am I missing something?

What do you mean my"eject itself"? The cable pops out by itself?
Push it in all the way.

P.S. Make sure the HDD end of the cable is inserted fully.

[recovering disk space, attachment deleted by admin] Quote from: Computer_Commando on October 21, 2013, 12:07:53 PM

Need more info, but inserting a 3.0 plug into a 3.0 receptacle requires more force because there are 5 more contacts to mate. 2.0 has 4 contacts, 3.0 has 9 contacts.

I feel like I learned something today. I seriously did not know that. I should really take time to learn about the new technology instead of just thinking to myself. "cool they came out with USB 3.0 I wonder when 4.0 will be released" Quote

Thanks for the replies!

Calum, my computer is an ASUS A75VM (laptop). So am I supposed to press my USB in further according to Computer_Commando?

Edit: Pressing it in harder did in fact work, but I doesn't seem to be very stable. It would eject itself even when I barely touch the cable. Is this just how USB 3.0 ports are designed, or am I missing something?

I assume you mean ejects itself in the OS, not just jumps out of the side of your PC. The only thing I could think of would be the actual make up of PC and plug. I have seen many times where the male end was two big/small for the female end. (Grow up, I know what y'all are thinking) In other words see if the casing are to prohibited from allowing you to completely plug it in.Sorry for my bad wording, the USB would connect with some force, but almost immediately after I let go, or when I move it ever so slightly, it ejects itself from the OS. Obviously, that's a big problem.Plug or receptacle is damaged. Quote from: Computer_Commando on October 24, 2013, 12:10:23 PM

Plug or receptacle is damaged.

I'm in agreement. Do you have another 3.0 device you can try out? Quote from: Computer_Commando on October 24, 2013, 12:10:23 PM

Plug or receptacle is damaged.

It does seem as though the plug on my "My Passport 500 GB" harddrive is broken, because my other USB 3.0 flash drive works just fine. The weird thing is that the plug on my external harddrive works just fine on my USB 2.0 ports. I asked someone else and that person said that my 3.0 ports may not be providing enough power for my external harddrive, which obviously uses more power than my 32 GB flash drive. I am trying this on ASUS laptops, and apparently ASUS computers are sometimes known for not outputting enough power? I'll eventually try it on another computer of my friend's and see what happens. Also, I realized that even though the harddrive doesn't show up in my OS, it's still powered and running, so it probably is the issue with the plug.Try it on another computer and see what happens, but it may also be worth simply getting a new cable, if your USB3 flash drive works fine on the same port then it's more likely to be the cable rather than the receptacle on the laptop. Quote from: Calum on October 26, 2013, 01:57:29 AM

Try it on another computer and see what happens, but it may also be worth simply getting a new cable, if your USB3 flash drive works fine on the same port then it's more likely to be the cable rather than the receptacle on the laptop.

Sorry for not mentioning clearly. I tried it on another ASUS laptop, which is about 10 months old, and it gave me the same results. My laptop is about 14 months, and both are taken care of. I'll try it on several other MACHINES and see what happens. I guess it might be worth getting a new cable, or I can just use my USB 2.0 ports...Can you give us the details of this external hard drive?
Did you put a desktop drive in an external case?
Does it have it's own power supply? If so, you must use it.
The only unpowered ones that will work reliably with a laptop, are the self powered 2.5" PORTABLE drives, e.g. WD My Passport, which are designed to take all their current from the laptop without exceeding the 3.0 spec.Yup, mine is the WD My Passport 500 GB with USB 3.0
I don't understand what you mean when you ask "Did you put a desktop drive in an external case?"Replace the cable...WD may send you 1 for Free.

Solve : USB 3.0 Connection Problems?

Discussion

No Comment Found

Related InterviewSolutions

Reply to Comment