Solve : User name/password invalid?

1.	Solve : User name/password invalid?
Answer» A friend has just bought a NEW laptop and asked me to help set up her internet connection. She had noted User Name, Password and ISP phone no. from her EXISTING account with Onetel and I used these for her new machine. We get an error 691 saying User name/or Password is invalid. Am I missing something ? TOMORROW I shall try another PROVIDER with a connection CD, but she would like to keep her PRESENT account. Her old (dinosoar) machine is alongside and working - just! Les Call her ISP and confirm that the usr/pwd are correct.

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