InterviewSolution
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Solve : Wired and wireless internet not working, and more...? |
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Answer» Hi!
Here is the results [attachment deleted by admin to conserve space]The Minitool box log doesn't show any connection. Have you tried re-setting your router? Have you tried a System Restore to a date before this started?System Restore don't work, even with the antivirus disabled I reset the modem. This has not solved the problem. But when I ran MiniToolBox, I forget to connect to the network (wired) So here is a new report! [attachment deleted by admin to conserve space]There's something here in the log that doesn't seem correct. Could you please check your Device Manager to see if there are any yellow waring icons. Quote Unable to initialize Windows Sockets interface. Destination Address unreachable.You are right. There is a warning icon on the Virtual WiFi Miniport Adaptater Windows has stopped this device because it has reported problems (Code 43) I googled and found this: http://technet.microsoft.com/en-us/library/cc725873(v=ws.10).aspx Should I FOLLOW these steps?Yes, go ahead and GIVE it a try.I unistalled the device and his driver, then install back. The warning icon is gone ("This device is working properly"), but still no internet access Ok, run the MiniToolbox again and I TAKE another look at the log.Do you want me to run it on WiFi or wired connection?Hi! I ran the MiniToolbox on WiFi and on wired connection. I suspect the modem to be the source of the problem, because since 2 days internet is slow on almost every device in the house (tablet, SMARTPHONE, PC). I tested with Speedtest.net and I get ping of 1500ms (normal: 30-40ms) and speed of 1.2mb/s (normal: 4-5mb/s). I tested on almost every device. Only one device has a normal speed. The modem is a modem-router TP-Link TD-W8960N v1 and it is 3 years old. [attachment deleted by admin to conserve space]I'm still not seeing any connection on both logs. It must be the modem. Did you reset it?Yes I reset it 2 days ago.is there any chance of trying another computer or laptop on that modem? |
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