• When the exchange of information or ideas is in a written form is known as written communication.
• Written communication includes reports, letters, circulars, etc.
• Written communication is the most important and the most effective of any mode of business communication.
• The words written should contain specific meaning and should not confuse the reader.
• Letter, memos, notices, circulars, minutes are some common types of written communication.

The following are the merits of written communication:

(a) Accurate and precise:

• Written communication is drafted with great care.
• The communicator has to be accurate and factual as it is open to verification.
• Therefore written communication focuses greater on accuracy and precision.

(b) Re-read many times:

• The receiver of written communication can read the message any time again in the future.
• He can re-read it till it is properly understood by him.

(c) Permanent record:

Written communication becomes a permanent record of the organization and can prove very useful for future reference.

(d) Documentary evidence:

Written communication is acceptable as legal documents and as legal evidence also.

(e) Wide access:

Written communication is the best channel of communication for conveying information to people living in different places.

(f) No need for personal contact:

• It is not necessary for both parties to be available at the time of communication.
• Messages can be sent to the concerned person who can read when receives and gets spare time.

(g) Completeness:

• Written messages are prepared with perfect knowledge related to the matter.
• So there is completeness in the message.

(h) Economical:

• This method is economical when the receiver is far away from the business place.
• E-mails are the most popular method of written communication.