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InterviewSolution
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Tell Us Of A Particularly Difficult Situation That You Handled Involving Customer. |
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Answer» At Macy’s, a customer got quite ANTSY when he realized that he did not get the CHANGE that he was supposed to. He gave me a $100 bill and I was required to RETURN $20 to him but accidentally gave him $10. He got very upset and asked to SEE a supervisor. I apologized but did not offer too much of an explanation of my error as I somehow GAUGED he was too upset to listen to me. I called my supervisor before the situation got out of hand. At Macy’s, a customer got quite antsy when he realized that he did not get the change that he was supposed to. He gave me a $100 bill and I was required to return $20 to him but accidentally gave him $10. He got very upset and asked to see a supervisor. I apologized but did not offer too much of an explanation of my error as I somehow gauged he was too upset to listen to me. I called my supervisor before the situation got out of hand. |
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