

InterviewSolution
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'The organizations which are keen on developing effective communication, should adopt suitable measures to overcome the barriers to communication and improve communication effectiveness.' Suggest and explain any such five measures. |
Answer» Measures to overcome communication barriers: (i) Clarify the ideas before communication: The problem to be communicated to the subordinates should be clear in all its perspective to the executive himself. The entire problem should be studied in depth, analysed and stated in such a manner that is clearly conveyed to the subordinates. (ii) Communicate according to the needs of the receiver: The level of understanding of receiver should be crystal clear to the communicator. Manager should adjust his communication according to the education and understanding levels of the subordinates. (iii) Consult others before communicating: Before actually communicating the message, it is better to involve others in developing a plan for communication. Participation and involvement of subordinates may help gain ready acceptance and willing co-operation of subordinates. (iv) Be aware of languages, tone and content of the message: The contents of the message, tone, language used, manner in which the message is to be communicated are the important aspects of effective communication. The language used should be understandable to the receiver and should not offend the sentiments of the listeners. The message should be stimulating to evoke response from the listeners. (v) Convey things of help and value to fire listeners: While conveying message to the others, it is better to know the interests and needs of the people with whom, you are communicating. If the message relates directly or indirectly to such interests and needs it certainly evokes response from communicated. (vi) Ensure proper feedback: The communicator may ensure the success of communication by asking questions regarding the message conveyed. The receiver of communication may also be encouraged to respond to communication. The communication process may be improved by the feedback received to make it more responsive. (vii) Communicate for the present as well as for the future: Generally, communication is needed to meet the existing commitments, to maintain consistency; the communication should aim at future goals of the enterprise also. (viii) Follow up communications: There should be regular follow up and review on the instructions given to subordinates. Such follow up measures help in removing hurdles if any in implementing the instructions. (ix) Be a good listener: Manager should be a good listener Patient and attentive listening solves half of the problems. Managers should also give indications of their interest in listening to their subordinates. |
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