The Reception is located near the entrance of the hospital. The receptionist at the reception centre handle all visitor‘s enquires, direct visitors to the Public Relations Officer and coordinates with other hospitals. A sufficient number of reception staff/ receptionist should be there for assisting the patient and relatives. The hospital reception functions 24 x 7. If it is not functioning during the night, an alternative arrangement is made to provide services to the clients. The size of the reception area and facilities depend on the size of the hospital and number of visitors and patients. 

(a) Public Relations Officer 

(b) Four basic qualities of Receptionists are: 

• Knowledge of departments and sections of the hospital 

• Greeting clients.

 • Arranging meetings. 

• Answering and forwarding phone calls.

(c) Receptionists are the first point of contact for the patients, visitors doctors, and staff members. Doctors, nurses, and other medical and administrative staff members depend on the receptionist to create a friendly, welcoming and well-organized front office for patients and to facilitate their flow through the facility. Receptionist should be well versed with the policies, systems and facilities of the hospital. Receptionists should be polite and well behaved. They are also responsible for arranging appointments and patient transport. 

(d) The following are the part of reception counter 

• Reception desk 

• Registration counter 

• Waiting area 

• Public utility service