1.

The receptionist could always invite comments from guest: a) To inform the management if it is positive b) To blacklist if he is not satisfied c) To know his level of satisfaction with hotel and service d) To know if he complains about the front office department and its service

Answer»

c) To know his level of satisfaction with hotel and service

The receptionist could always invite comments from guest to know his level of satisfaction with hotel and service.



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