Answer»
- Improvement in INTERNAL quality (reduction in scrap, rework and non-conformities in the shop)
- Improvement in external quality (CUSTOMER satisfaction, claims of non-conforming products, returned products, warranty claims, penalty claims etc)
- Improvement in Production RELIABILITY (number of break downs, PERCENTAGE down time etc)
- Improvement in Time performance (on-time DELIVERY, time to market etc)
- Reduction in the cost of poor quality (external non-conformities, scrap, rework etc)
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