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Answer» A business letter is a letter written in formal language for different official purposes. There are different types of business letters used for external business correspondence. They are discussed below: - Sales letter: A sales letter is a letter written to advertise and in due course sell a product or a service to the consumers.
- Information letters: They can be further divided into routine and special purpose letters. The routine letters include correspondence regarding enquiries, orders, payments, collection letters etc. Circulars, personnel letters are included in special purpose letters.
- Complaint Letter: Business complaint letter is written by customers who are not satisfied by the levels of consumer services provided
- Goodwill Letters: Business enterprises as part of image development and to better connect with the stakeholders write goodwill letters to them. Thank you; Congratulatory letters are examples of the goodwill letters.
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