Informal Communication:

• Any communication which depends on human relations and friendship among employees of an organization is known as informal communication.
• Informal communication is flexible and simple in nature.
• There is no need of control and order in formal communication.
• It can be explained orally or even in a symbolic language i.e. through signs. -> Informal organization provides co-ordination and credibility to the organization. Example:
• Industrial manager instructs the labourer to work
• Sales manager gives information and suggestions regarding presentation to the salesman in an easy going manner

Characteristics:

• It depends on human relations
• Control or order is not required in informal communication
• It can be explained orally or through symbolic language
• Depends on human and friendly relations
• It is flexible and easy
• Process is not important in this communication
• It gives more co-ordination and credibility to organization
• Informal communication is not. supplementary but complementary to the formal communication