What are the four steps to Active Listening?

1.	What are the four steps to Active Listening?
Answer» 1) CONTACT—connect with the participant who is contributing; eye contact, open posture, and non - verbal responses. 2) ABSORB—take in all aspects of the spoken message, implicit and explicit and non - verbal clues. Do not judge or evaluate. 3) REFLECTIVE FEEDBACK—mirror, reflect, or give feedback on what you have heard and why the contributor claims to be valid. 4) CONFIRM—receive confirmation from the speaker that you heard the participant’s message accurately. If not, start the method over again from the beginning by having the speaker restate their view.

Answer»

1) CONTACT—connect with the participant who is contributing; eye contact, open posture, and non - verbal responses.

2) ABSORB—take in all aspects of the spoken message, implicit and explicit and non - verbal clues. Do not judge or evaluate.

3) REFLECTIVE FEEDBACK—mirror, reflect, or give feedback on what you have heard and why the contributor claims to be valid.

4) CONFIRM—receive confirmation from the speaker that you heard the participant’s message accurately. If not, start the method over again from the beginning by having the speaker restate their view.

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