LANDesk will not permit OIT to view the FILES on your computer. Using LANDesk, OIT can only view inventory information about the hardware components and software applications. 

When using the Remote Assistance TOOL, you are able to grant permission to a Help Desk Analyst and to share your desktop with them. During a Remote Assistance session, they will see exactly what you see and be able to MOVE the mouse cursor and type through the keyboard. Please note: permission must be granted for each session before viewing begins.

A Remote Assistance session is just like having that person sitting with you in your office: you will be able to see each action as it is performed. You can stop the session at any time.

LANDesk will not permit OIT to view the files on your computer. Using LANDesk, OIT can only view inventory information about the hardware components and software applications. 

When using the Remote Assistance tool, you are able to grant permission to a Help Desk Analyst and to share your desktop with them. During a Remote Assistance session, they will see exactly what you see and be able to move the mouse cursor and type through the keyboard. Please note: permission must be granted for each session before viewing begins.

A Remote Assistance session is just like having that person sitting with you in your office: you will be able to see each action as it is performed. You can stop the session at any time.