1.

What distinguishes a chatbot from RPA?

Answer»

The following are the key distinctions between a CHATBOT and RPA:

  • A chatbot is a bot that is programmed to converse with a USER in the same WAY that a human would, whereas robotic process automation is a bot that is programmed to automate a manual business process such as EXECUTING a task or activity inside a business function.
  • A chatbot can be USED to provide input to an RPA bot, but it can't replace the RPA system's features.


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