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Answer» First, try uninstalling and reinstalling DRIVERS using the Device MANAGER by following these steps: Step 1: Click the Start button, and then click Control Panel. Step 2: Click Hardware and Sound, and go to the Devices and PRINTERS, select Device Manager. Step 3: In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall. Step 4: When you are prompted to confirm that you want to remove the device and click OK. Step 5: Restart your computer.
First, try uninstalling and reinstalling drivers using the Device Manager by following these steps: Step 1: Click the Start button, and then click Control Panel. Step 2: Click Hardware and Sound, and go to the Devices and Printers, select Device Manager. Step 3: In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall. Step 4: When you are prompted to confirm that you want to remove the device and click OK. Step 5: Restart your computer.
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