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InterviewSolution
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What do you understand by CRM? |
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Answer» CRM - Customer relationship management; this approach is used by a company to administer its communication with existing and probable customers. This approach INCLUDES data analysis about customer's history with a company to improve business relationships with customers. MAINLY, it covers sales, marketing & service & this approach helps in focusing on customer retention and ULTIMATELY driving sales growth. Also Read: SALESFORCE Interview Questions |
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