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What is a key differentiator of Conversational AI 1)It has a persistent 24/7 presence which can be used to deflect text-only queries until being answered by a help desk representative. 2)It follows IF/THEN routine on a pre-defined flowchart to select the best answer for the user’s questions. 3)It uses a keyword-based search on a pre-defined database and quickly answers user’s questions, reducing time-to-market. 4)It implements Natural Language Understanding (NLU) and other human-like behaviors to converse and engage with users. |
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Answer» Explanation:It implements Natural Language Understanding (NLU) and other human-like BEHAVIORS to. CONVERSE and engage with users. It uses a keyword-based search on a pre-defined DATABASE and quickly ANSWERS user's. |
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