1.

What is a RACI matrix? How does this help in resource management?

Answer»

Knowledge Area:PROJECT Integration Management

COST of quality includes all the cost incurred to ensure that the customer has a quality product. It includes the cost of conforming to quality and cost not conforming to quality.

  • Cost of CONFORMANCE includes cost of all the proactive steps taken to ensure quality. It includes prevention and appraisal cost.
  • Cost of non-conformance includes all the cost incurred in rework, scrap, replacement, warranty, failure cost etc.
  • Cost of conformance is the investments MADE to ensure the cost of non-conformance to be very MINIMAL.


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