An escalation is a course of action that takes place when a human TASK does not reach an expected state (for example, ended) within a specified time period.

If you add more than one escalation to a human task, you can create one or more escalation CHAINS to DEFINE the required escalation PATH or paths. You chain escalations by specifying that one escalation follow after ANOTHER escalation. You can create parallel escalation chains by giving the first escalation in two or more escalation chains the same activation state.

An escalation is a course of action that takes place when a human task does not reach an expected state (for example, ended) within a specified time period.

If you add more than one escalation to a human task, you can create one or more escalation chains to define the required escalation path or paths. You chain escalations by specifying that one escalation follow after another escalation. You can create parallel escalation chains by giving the first escalation in two or more escalation chains the same activation state.