What Is Incident Management And Problem Management?

1.	What Is Incident Management And Problem Management?
Answer» IM: Restores the normal service OPERATION as soon as possible in order to reduce the impact on the business. It’s a Reactive approach. PM: Finds the root CAUSE of the problem to reduce the INCIDENT OCCURRENCE. It’s a Pro-active approach. IM: Restores the normal service operation as soon as possible in order to reduce the impact on the business. It’s a Reactive approach. PM: Finds the root cause of the problem to reduce the incident occurrence. It’s a Pro-active approach.

Answer»

IM: Restores the normal service OPERATION as soon as possible in order to reduce the impact on the business. It’s a Reactive approach.

PM: Finds the root CAUSE of the problem to reduce the INCIDENT OCCURRENCE. It’s a Pro-active approach.

IM: Restores the normal service operation as soon as possible in order to reduce the impact on the business. It’s a Reactive approach.

PM: Finds the root cause of the problem to reduce the incident occurrence. It’s a Pro-active approach.

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