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InterviewSolution
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What Is Remote Assistance? |
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Answer» The Remote Assistance feature in LANDesk lets you SHARE control of your COMPUTER with an OIT Help Desk analyst. This will help OIT to more quickly and accurately troubleshoot and resolve problems. Please note: the Help Desk can not access your computer or provide remote assistance without your explicit permission. To authorize an analyst to help you remotely, you will NEED to click OK when presented with a remote assistance DIALOG box. The Remote Assistance feature in LANDesk lets you share control of your computer with an OIT Help Desk analyst. This will help OIT to more quickly and accurately troubleshoot and resolve problems. Please note: the Help Desk can not access your computer or provide remote assistance without your explicit permission. To authorize an analyst to help you remotely, you will need to click OK when presented with a remote assistance dialog box. |
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