What Is Sla ? Service Level Agreements?

1.	What Is Sla ? Service Level Agreements?
Answer» Service Level Agreements (SLA) define the ATTRIBUTES for service PRODUCTS (for example, maintenance, Hotline) that have been agreed upon with the CUSTOMER in service contracts. The SLA confirms DIFFERENT parameters, such as RESPONSE time, availability time and system availability. Service Level Agreements (SLA) define the attributes for service products (for example, maintenance, Hotline) that have been agreed upon with the customer in service contracts. The SLA confirms different parameters, such as response time, availability time and system availability.

Answer»

Service Level Agreements (SLA) define the ATTRIBUTES for service PRODUCTS (for example, maintenance, Hotline) that have been agreed upon with the CUSTOMER in service contracts. The SLA confirms DIFFERENT parameters, such as RESPONSE time, availability time and system availability.

Service Level Agreements (SLA) define the attributes for service products (for example, maintenance, Hotline) that have been agreed upon with the customer in service contracts. The SLA confirms different parameters, such as response time, availability time and system availability.

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