A BILLING specialist will inevitably deal with patients that have missed payments. While “hard” collections go to COLLECTION agencies, “soft” collections often fall onto the shoulders of the billing specialists. What the potential employer wants to know is if you can interact with the PATIENT with delinquent payments in a way that is gentle enough for a positive experience while STILL effective in procuring the missing or future payments. Relay an experience of your own when you had to contact a patient for this REASON. Walk them through how you reacted to the patient, how you helped them past difficulties in paying, how you coaxed them into cooperating, or how you helped reach a compromise to ensure some sort of gain for the practice.

A billing specialist will inevitably deal with patients that have missed payments. While “hard” collections go to collection agencies, “soft” collections often fall onto the shoulders of the billing specialists. What the potential employer wants to know is if you can interact with the patient with delinquent payments in a way that is gentle enough for a positive experience while still effective in procuring the missing or future payments. Relay an experience of your own when you had to contact a patient for this reason. Walk them through how you reacted to the patient, how you helped them past difficulties in paying, how you coaxed them into cooperating, or how you helped reach a compromise to ensure some sort of gain for the practice.