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Answer» If the court gives the judgment in the favour of the consumer, it can give one or more reliefs listed below to the consumer: - The court can direct to remove the defects existing in the product or the service.
- It can direct to refund the money for the defects in the product or the service.
- It can order to exchange defective product with the new (fresh) product.
- If due to the negligence on part of the seller the consumer has to suffer any loss or injury, he can be compensated for the same.
- The court can also penalize the seller.
- The court can order to stop unfair and prohibitive business practices and also order not to repeat such activities in future.
- Production and sales of harmful products can be stopped.
- If products already present in market are found harmful, they can be banned.
- If defective product or deficiency in service is found, at least 5% of amount of total sales should be ordered to deposit in Consumer Protection Fund or to any institution or person working with the objective of utilizing the amount for a specific purpose.
- It can direct to remove misleading advertisements and introduce improvised advertisements.
- It can order to make reasonable payment to the affected party (consumer) by way of compensation.
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