1.

What reliefs can the consumer get in case he wins the case in the consumer court?

Answer»

If the court gives the judgment in the favour of the consumer, it can give one or more reliefs listed below to the consumer:

  • The court can direct to remove the defects existing in the product or the service.
  • It can direct to refund the money for the defects in the product or the service.
  • It can order to exchange defective product with the new (fresh) product.
  • If due to the negligence on part of the seller the consumer has to suffer any loss or injury, he can be compensated for the same.
  • The court can also penalize the seller.
  • The court can order to stop unfair and prohibitive business practices and also order not to repeat such activities in future.
  • Production and sales of harmful products can be stopped.
  • If products already present in market are found harmful, they can be banned.
  • If defective product or deficiency in service is found, at least 5% of amount of total sales should be ordered to deposit in Consumer Protection Fund or to any institution or person working with the objective of utilizing the amount for a specific purpose.
  • It can direct to remove misleading advertisements and introduce improvised advertisements.
  • It can order to make reasonable payment to the affected party (consumer) by way of compensation.


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