Cisco Collaborative Knowledge strategically combines best-in-class digital capabilities to help you redefine the customer and employee experience.

The solution is comprised of the following four services:

• Expert Discovery: Provides just-in-time access to experts using WebEx and Jabber. Connect safely inside the firewall with experts to share ideas, exchange knowledge, or SOLVE business challenges in real time.
• Knowledge CENTER: Preserves best practices, formal and informal learning, and knowledge shared across the organization in an enterprise-wide digital library.
• Social COMMUNITIES: Fosters real-time learning, problem solving and innovation through social communities, discussion forums, blogs, and crowdsourcing.
• Learning Management System: Standardizes formal and informal learning and development through a centralized learning management system. Lastly, two breakthrough Cisco innovations round out the PLATFORM:
• Real-time Collaboration Tools: Cisco Jabber and WebEx real-time collaboration tools make it EASY for everyone to meet, share ideas and stay connected anytime, anywhere in the cloud.
• Visual Knowledge Mapping and Analytics: This service assesses organizational knowledge, learning, and interests in real time. By combining advancements in keyword ranking and semantics graphing with data aggregation and crowdsourcing, the software can create visual “snapshots” of individuals, teams and departmental strengths and gaps to guide learning and development investment strategies.

Cisco Collaborative Knowledge strategically combines best-in-class digital capabilities to help you redefine the customer and employee experience.

The solution is comprised of the following four services: