As a support technician, your job is to solve problems. This question provides the interviewer with insight into your troubleshooting skills. Of course, the most important part of troubleshooting any PROBLEM is to DIVIDE the tasks of problem resolution into a SYSTEMATIC process of elimination, like this:

1. Define the problem.
2. Gather detailed information.
3. CONSIDER probable cause for the failure.
4. Devise a plan to solve the problem.
5. Implement the plan. 6. Observe the results of the implementation.
6. Repeat the process if the plan does not resolve the problem.
7. Document the changes made to solve the problem.

Be prepared before the interview, so you can provide an EXAMPLE of these skills in action.

As a support technician, your job is to solve problems. This question provides the interviewer with insight into your troubleshooting skills. Of course, the most important part of troubleshooting any problem is to divide the tasks of problem resolution into a systematic process of elimination, like this:

Be prepared before the interview, so you can provide an example of these skills in action.