1.

Where can the complaints be filed or which judicial machineries are available to deal with consumer grievances ?

Answer» There are three important judicial machineries or three important redressal forums available to deal with consumer grievances. These are :
(i) District forum to deal with cases where the value of goods and compensation clain does not exceed Rs. 20 lakhs.
(ii) State commission to deal with cases where the value of goods or compensation is more than 20 lakh but does not exceed 1 crore.
(iii) National Commission to take up all cases exceeding the value of Rs. 1 crore.
Appeals against district forum can be filled in State Commission within 30 days and the person who is declared guilty has to deposit Rs. 25,000 or `50%` of fine amount whichever is less.
The appeal against the State Commission can be filed with National Commission with 30 days and the person who is declared guilty by State Commission has to deposit Rs. 35,000 or `50%` of amount of compensation whichever is less.


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