1.

Which skill includes negotiation and persuasion skills and help the salesperson and customer to reach mutually satisfactory agreement? Give any one example of how a salesperson may use such skills to ensure deal with customers.

Answer»

INFLUENCING SKILLS includes negotiation and persuasion skills and help the salesperson and customer to reach mutually satisfactory agreement

Example - if a customer is told that an item under the deal is in short supply which will soon run out from the market he is more likely to buy out. Similarly if a customer is told by the seller unless they buy immediately, the price will increase next week or any other correct example.



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