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Why A Is Not Getting Notified If He Submits A Request And B Is Getting Notification While Submitting The Request (they Both Have Same Permissions)?

Answer»

It may be POSSIBLE that while configuring the People Definition ( Step 3 in General Tab in Remedy Application Configuration CONSOLE), the NOTIFICATION Method Field is set as None for A and as Alert for B.

It may be possible that while configuring the People Definition ( Step 3 in General Tab in Remedy Application Configuration Console), the Notification Method Field is set as None for A and as Alert for B.



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