REMOTE ASSISTANCE / EFFICIENCY : OIT strives to provide the best customer service experience. With the customer's consent and LANDesk Remote Assistance, Help Desk analysts can see exactly what the customer sees. This allows them to provide help instantly, over the phone. Field technicians can thus be deployed more quickly to attend to urgent hardware and software issues that require a physical presence.

ASSET MANAGEMENT : All workstations with the LANDesk Agent provide valuable INVENTORY data about the machines they are INSTALLED on; such as: AVAILABLE storage, total RAM, and age of hardware. This will allow OIT staff and our local support partners to effectively manage the workstation management lifecycle.

SECURITY : LANDesk will enable OIT and your departmental IT support staff to address vulnerabilities remotely and quickly. LANDesk can install software patches on day one, or remotely change workstation settings to counter recently discovered security holes.

SOFTWARE UPDATES : The LANDesk Agent, combined with patch management, can ensure that all applications are up to date with the latest security fixes. LANDesk can update a variety of products from many vendors. Even AU specific applications, like the Datatel UI, can be UPDATED through LANDesk.

REPORTING : Site administrators using LANDesk can create customized, detailed reports regarding departmental hardware and software assets.

REMOTE ASSISTANCE / EFFICIENCY : OIT strives to provide the best customer service experience. With the customer's consent and LANDesk Remote Assistance, Help Desk analysts can see exactly what the customer sees. This allows them to provide help instantly, over the phone. Field technicians can thus be deployed more quickly to attend to urgent hardware and software issues that require a physical presence.

ASSET MANAGEMENT : All workstations with the LANDesk Agent provide valuable inventory data about the machines they are installed on; such as: available storage, total RAM, and age of hardware. This will allow OIT staff and our local support partners to effectively manage the workstation management lifecycle.

SECURITY : LANDesk will enable OIT and your departmental IT support staff to address vulnerabilities remotely and quickly. LANDesk can install software patches on day one, or remotely change workstation settings to counter recently discovered security holes.

SOFTWARE UPDATES : The LANDesk Agent, combined with patch management, can ensure that all applications are up to date with the latest security fixes. LANDesk can update a variety of products from many vendors. Even AU specific applications, like the Datatel UI, can be updated through LANDesk.

REPORTING : Site administrators using LANDesk can create customized, detailed reports regarding departmental hardware and software assets.