Travel agency plays a pivotal role in the business of tourism. Although with time and changes in technology, the face of travel agency is changing, yet it still remains an important point of connection between the tourist and other service providers such as hotels, cars on hire, airlines, and so on. The various activities taken up in a travel agency are as below: (Any 3) 

Information Provider: Travel agency acts a source of information for the tourists. The information can be regarding a destination to aid the customer in choosing a tour or about airline timings for choosing a flight of convenience. They suggest customers about the activities that they can indulge in at the destination, the accommodation and transportation facilities, etc keeping in mind the budget, age group and interest of the customer. 

Ticketing: Ticketing is one of the primary activities of the Travel agency. Ticketing refers to both airline and railway ticketing. Air tickets both domestic and international are provided by travel agencies and the travel agent will also give choices to the customer by suggesting them different airfares and services provided by different airlines. 

Tour Packages: A travel agent also acts as a bridge between tour operator and the tourists. A tour package of any major tour operator can be bought from a travel agent. At times a travel agent can also help design a customised tour package as a tourist can get all the services - airport pick & drop, sightseeing, hotel accommodation, bus, train & air travel, documentation etc. 

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