1.

Write the 4 steps of Active listening.

Answer»

Active listening requires four discrete steps.

CONTACT—connect with the participant who is contributing; eye contact, open posture, and nonverbal responses. 

ABSORB—take in all aspects of the spoken message, implicit and explicit and nonverbal clues. Do not judge or evaluate. 

REFLECTIVE FEEDBACK—mirror, reflect, or feedback what you have heard and why the contributor claims to be valid. 

CONFIRM—receive confirmation from the speaker that you heard the participant’s message accurately. If not, start the method over again at the beginning by having the speaker restate their.



Discussion

No Comment Found

Related InterviewSolutions