1.

You went to a 5 star hotel for dinner. What is provided by the 5 star hotel ‘goods’ or ‘service,’? Explain any two characteristics of Services.

Answer»

Service : 

Because service is a deed, a performance and an effort. 

Characteristics of services: 

1. Intangibility 

2. Simultaneity 

3. Heterogeneity 

4. Perishability 

5. Non-Ownership



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