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You went to a 5 star hotel for dinner. What is provided by the 5 star hotel ‘goods’ or ‘service,’? Explain any two characteristics of Services. |
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Answer» Service : Because service is a deed, a performance and an effort. Characteristics of services: 1. Intangibility 2. Simultaneity 3. Heterogeneity 4. Perishability 5. Non-Ownership |
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