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.Zenstar Technologies has the task of collating feedback from its customers before . the launch of its new product next fortnight. They need their customers to participate . and be forthright in the opinions they present to improvise and make any last minute . course corections to garner the best response for the product launch. a. Which computer tool for collecting information will be most suitable for the. requirements of Zenstar Technologies and why? b. Advice on how they should conduct the whole exercise of gathering feedback. from their customers? |
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Answer» (a) A computer tool to send out a form or brochure for feedback collection would be a DATA management system such as SQL or through a Google Form. Google forms RELAY INSTANT feedback to the PERSON creating the and they also provide a wide array of interpretation tools such as pie charts and graphs.
(b) Gathering feedback can be achieved efficiently by division of labour within a dedicated task force. TEAMS can handle the setting up of a data management base, designing the required brochure and interpreting the answers of the customers and relaying their feedback to the higher authorities. |
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