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The methods to be followed to file a case in consumer court: 

1. There is no prescribed proforma to file a case. 

2. The complaint may be typed one or handwritten. 

3. The complaint should include the name of the person (complainter), Full address and Telephone Number. 

4. The particulars of the goods by which the loss has incurred and the amount of loss should be specified clearly. The bill or receipt should be enclosed.

The Consumer Protection Act provides for the establishment of central protection. Council at National level, State Consumer Protection Council at state level and District Consumer Protection Council at the district level.

Following are the major functions of the Consumer Protection Council. 

1. The Right to Protect against the marketing of goods which are hazardous to life and property of the consumers. 

2. The Right to Information: information about the quality, quantity, purity, standard etc., to protect the consumer against unfair trade practices. 

3. Right to Choice: Wherever possible access to a variety of goods at competitive prices. 

4. Right to be Heard: The interests of the consumers to be heard with due consideration.

1. The Act accords importance for safety and quality. 

2. Avoiding production and sale of dangerous goods. 

3. Prevention of Trade Malpractices in the market. 

4. Supervision on Quality, Weights, Measures, and Price.

During the past the Producers were supplying goods directly to the consumers, e.g – milk, fruits, vegetables etc., without any hindrance of middlemen. When agricultural occupations developed, it changed the marketing methods. The direct transaction between the producer and consumer has almost stopped. The Price Fixation of the goods and services was done mainly by the middlemen. It led to many hindrances.

Consumers had to undergo various difficulties and problems. They incurred many losses. For example Loss of weight in goods, adulteration, low quality, etc.

In the year 1986, Consumer Protection Act came into force in India.

The District Commissioner/ Collector appoints the president of the District Consumer Forum.

It is the right of every consumer to get quality goods and services. It is the duty of every producer to satisfy the needs of the consumers.

The traders or the producers cheat the consumers in many ways. To stop this hindrance some social organisations started some movements.

Consumer is a person who buys goods or hires or avails services for a consideration called Price or Wages.

State Commission.

Consumer Day is observed on March 15th every year.

A person giving goods or services for money is called Provider.

The other name of the Consumer is User.