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1.

Upto which value can the cases be filed with the National Commission?

Answer»

The cases valued above crore can be filed with the National Commission.

2.

What is the number of members of the National Commission?

Answer»

The National Commission has four members excluding chairman.

3.

Write the main features of the Consumer Protection Act, 1986?

Answer»

Main features of the Consumer Protection Act are: 

1. The main objective of this act is to provide protection to the consumers against adulterated/defective goods, unsatisfactory or defective services and unfair trade practices. 

2. This act is applicable equally in the whole of country excluding the state of Jammu and Kashmir. 

3. It covers all the goods and services except the goods and services specified by the central government. 

4. It is the novel and progressive social welfare law. 

5. This act has strengthened the consumer movement. 

6. It is the only law linked directly with the market and is fit enough to resolve the grievances related to it. Its various provisions are highly comprehensive and effective.

4.

What is the strength of the National Commission? (a) 3 (Three) (b) 5 (Five) (c) 4 (Four) (d) 9 (Nine)

Answer»

(b)  5 (Five)

5.

Write about the National Commission.

Answer»

National Commission: 

The national Commission consists of a chairman/ President and at least four members. The chairman of the commission is the retired judge of the Supreme Court. One of the members must be a woman. It hears appeals against the decisions of all the state commission; and the cases valuing above crore, can directly originate here. Appeal against its decisions can be made only in the Supreme Court.

6.

When was the Consumer Protection Act passed?(a) 1985 (b) 1986 (c) 1987 (d) 1988

Answer»

The Consumer Protection Act was passed in 1986.

7.

Who can complain to the court under the Consumer Protection Act? (a) State government (b) Central government (c) Any Consumer (d) All of the above

Answer»

(d) All of the above

8.

What is the strength of the state consumer redressal commission?(a) 4 (Four) (b) 3 (Three) (c) 5 (Five) (d) 2 (Two)

Answer»

(b)  3 (Three)

9.

Write about the duties of a Consumers?

Answer»

Duties of a Consumer are: 

1. Knowledge of goods and services before purchase. 

2. Check for markings on the package or packed goods for name of a good, ingredients, name and address of the manufactures, quality, standards, specification, batch number, packing and expiry dates etc. 

3. Priority for goods bearing ISI, AG Mark, F.P.O. 

4. To be assured about weights, measurements, quantity in grams, metres, centimetres, litres etc.

 5. To be assured about the price marked on the product (M.R.P) or specified by the government. 

6. Knowing about terms of guarantee and warranty and check for the advertised features of the product. 

7. Getting cash memo/Voucher on cash purchase. If the trader refuses to give cash memo or the cash memo bears- ‘Sold goods will not be returned or changed, the consumer should let the trader know that it is against the law. 

8. Knowing of the rules and regulations framed by the government for the consumer protection.

9. Keeping informed self, family members and the society about the information from the consumer organizations and Protection councils from time to time. 

10. Raising voice against exploitation and injustice in the society, conveying the same to the consumer organisation, and filing complaint with the specified officer or authority.

10.

What are the characteristics/ features of Consumer Protection Act, 1986?

Answer»

Main features of the Consumer Protection Act are: 

1. The main objective of this act is to provide protection to the consumers against adulterated/defective goods, unsatisfactory or defective services and unfair trade practices. 

2. This act is applicable equally in the whole of country excluding the state of Jammu and Kashmir. 

3. It covers all the goods and services except the goods and services specified by the central government. 

4. It is the novel and progressive social welfare law. 

5. This act has strengthened the consumer movement. 

6. It is the only law linked directly with the market and is fit enough to resolve the grievances related to it. Its various provisions are highly comprehensive and effective.

11.

Where was the Consumer movement launched, first of all? (a) Bengal (b) Uttar Pradesh (c) Maharashtra (d) Rajasthan

Answer»

(c)  Maharashtra

12.

Chairman of the State Commission can hear to the appeal against the decision given by: (a) National Commission (b) District Consumer Forum (c) High Court (d) All of the above

Answer»

(b) District Consumer Forum

13.

What is the fundamental cause of consumer exploitation in India? (a) Illiteracy (b) Monopoly (c) Imbalance between demand and supply. (d) All of the above

Answer»

(d) All of the above

14.

Write any two major causes of consumer exploitation in India?

Answer»

Two major causes of consumer exploitation in India are: 

1. Imbalance between Demand and supply. 

2. Illiteracy.

15.

Why was the Consumer Protection Act passed?

Answer»

The Consumer Protection Act was passed to conserve or protect consumers’ interests and to strengthen their rights.