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51.

Which factors influence the choice of communication partners ?1. Proximity, utility, loneliness2. Utility, secrecy, dissonance3. Secrecy, dissonance, deception4. Dissimilarity, dissonance, deviance

Answer» Correct Answer - Option 1 : Proximity, utility, loneliness

The correct answer is Proximity, utility, loneliness.

  • Proximity. utility, and loneliness influence the choice of communication partners.
  • Proximity:
    • ​It deals with a person's positioning and physical closeness while communicating with others.
    • One should move its proximity in response to the other person's body language.
  • Utility:
    • It deals with how both the parties, who are engaged in communication, can satisfy each other.
  • Loneliness:
    • While going through interaction, both parties (sender or receiver) must check whether the other person is feeling uncomfortable or some sort of loneliness.
    • The speaker should try to communicate the information which is beneficial for both ends.
    • So that the other person feels interested and not lonely.

  • Communication is the two-way process of exchanging views, ideas, and thoughts. 
    • It can be both verbal and non-verbal.
    • According to Peter Little:
      • "Communication is the process by which information is transmitted between individuals and/or organizations so that an understanding response results".
    • Without communication, no organizational and personal goals are achieved.
    • Therefore, a proper channel of communication at all levels is required.
52.

Which one of the following is not a communication skill?1. Listening2. Speaking3. Swimming4. Hand waving

Answer» Correct Answer - Option 3 : Swimming

The correct answer is ​Swimming.

  • Communication Skill:
    • Communication skills are a set of activities that ultimately make a quality public performance.
    • Successful communication helps us better understand people and situations. It helps us overcome diversities, build trust and respect, and create conditions for sharing creative ideas and solving problems. 
      • Listening: Listening is one of the most important aspects of communication. Successful listening is not just an understanding of spoken or written information, but also an understanding of how the speaker feels during communication.
      • Speaking: Speaking is an act of making vocal sounds. We can say that speaking means to converse, or expressing one's thoughts and feelings in spoken language.
      • Handwaving: Hand-waving (with various spellings) is a pejorative label for attempting to be seen as effective – in word, reasoning, or deed – while actually doing nothing effective or substantial. 
53.

Directions: Fill in the blank with the most suitable choice.It is impossible to interact with each other without _______.1. voice2. hands3. phones4. communication skills

Answer» Correct Answer - Option 4 : communication skills

The correct answer is ​communication skills.

  • People cannot interact with each other without Communication.
  • Without being able to express themselves and listen to others, people cannot interact.
  • By developing your communication skills, you will be able to establish good relations.
  • Those with good interpersonal skills are strong verbal and non-verbal communicators and are often considered to be “good with people”
  • Communication Skills includes:
    • Listening
    • Conciseness
    • Body language
    • Open-mindedness
    • Using the correct medium
    • Respect
    • Confidence
54.

You hear of a terror attack and are aghast, then you would look1. pleased2. horrified3. ignorant4. delighted

Answer» Correct Answer - Option 2 : horrified

The correct answer is horrified.

  • Horrify: to cause (someone) to feel horror or shock, to greatly upset and shock (someone).
  • When there is a terrorist attack occurs, you are shocked, because of devastation and Human killing.
55.

Directions: Fill in the blank with the most suitable choice.While writing an apology letter, one should focus primarily on _______.1. the problem itself2. compensation3. rectification of the problem4. font of the letter

Answer» Correct Answer - Option 3 : rectification of the problem

The correct answer is the rectification of the problem.

  • In the writing of an apology letter, concentrate on rectification of the problem.
  • Your apology should be brief and to the point.
  • Your reputation as a trustworthy customer and credit risk may be in question, so your immediate and thorough attention to the matter is important.
  • Focus on your actions to correct the problem and offer assurance it won't happen again.
56.

Directions: Fill in the blank with the most suitable choice._______ is a technique that involves changing of text content such that the gist is similar to the source.1. Paraphrasing2. Quoting3. Note-taking4. Summarizing

Answer» Correct Answer - Option 1 : Paraphrasing

The correct answer is Paraphrasing.

  • Paraphrasing:
    • Paraphrasing is a technique that involves changing a text matter so that it is similar to the main source.
    • Paraphrasing involves changing a text so that it is quite dissimilar to the source yet retains all the meaning.
    • Paraphrasing requires a text to be altered in a way that makes it different from the original while keeping the same meaning. 
    • When you paraphrase, you use your own words to express something that was written or said by another person.
57.

Your boss was responsible for some decisions related to changing quality of some product for increasing profit but unfortunately that was run into losses due to fall in sales. The management of the company compiled a committee to enquire into this problem. This committee called for your deposition regarding this issue. Your boss wants you to defend the decisions taken by her. She is likely to remain your boss for next two-three years. You would,1. _______ give a fair account of the situation and assure the committee that in the future though being subordinate you and your team members will take care to assert your critical views related to these kinds of decisions for avoiding loss.2. _______ just give an impartial account of what has happened that might result in her implication, though you are sure that this act will affect your professional relations with her.3. _______ give the fair account and emphasis how she summarily rejected the suggestions given to her by her junior assistants like you related to this matter.4. _______ show your lack of knowledge related to this matter for saving your boss from embarrassment and your professional relations with her.

Answer» Correct Answer - Option 1 : _______ give a fair account of the situation and assure the committee that in the future though being subordinate you and your team members will take care to assert your critical views related to these kinds of decisions for avoiding loss.

The correct answer is option 1

Summary: Your boss was responsible for making the decision regarding the quality of the product in order to increase the profit, but unfortunately it couldn't happen so, a committee was set and you were asked to give your views in this case, your boss needs to talk from her side and save her, and talking against her will only create a flaw in between you and your boss, in this case, you needs to give a fair account of the situation and assure the committee that in the future though being subordinate you and your team members will take care to assert your critical views related to these kinds of decisions for avoiding loss.

AnswerStatementConclusion
Most appropriategive a fair account of the situation and assure the committee that in the future though being subordinate you and your team members will take care to assert your critical views related to these kinds of decisions for avoiding loss.Here, you are expected to give a fair statement regarding all the situation which has happened and will try to assure the committee that all your team members will take care of all the decisions taken regarding the quality and avoid the loss in future.
appropriate just give an impartial account of what has happened that might result in her implication, though you are sure that this act will affect your professional relations with her.We just need to give an unbiased statement regarding the situation that happened though you know that this will affect the relationship between you and your boss, so choosing this option might be appropriate.
Less considerablegive the fair account and emphasis on how she summarily rejected the suggestions given to her by her junior assistants like you related to this matter.Giving a fair account and showing how your boss directly rejected the ideas which you gave will create a negative impact on your character, so choosing this option will be less considerable.
Inappropriateshow your lack of knowledge related to this matter for saving your boss from embarrassment and your professional relations with her.As you are working in the company etc.. and showing that you don't have knowledge of the situation will be irrelevant, so choosing this option will be inappropriate.
58.

Compared to e-mail, instant messaging1. Is slower and more complicated to use2. Has not caught on in the business community3. Is much faster, but costlier as well4. Offers greater speed and is less susceptible to privacy problems

Answer» Correct Answer - Option 4 : Offers greater speed and is less susceptible to privacy problems

The correct answer is 'Offers greater speed and is less susceptible to privacy problems'.

  • Email provides a certain level of formality instant messaging doesn't, which can either be good or bad. While email isn't usually used for a casual chat or quick questions, it's a good choice when it comes to:
    • Scheduling an interview
    • Contacting a client for the first time
    • Managing disciplinary actions
  • Email leaves a "paper" trail you can locate instantly or archive if necessary. However, using an email as a default communication tool might not be an ideal option. Not only is it overly formal and old-fashioned, but it's also quite unproductive.  According to some estimates, an average employee receives 122 emails per day; only 38% of them contain important information.
  • Instant messaging: Instant messaging isn't the most suitable way to conduct a formal conversation, but it might be ideal for internal communication among colleagues. Due to the variety of features it offers, instant messaging is excellent for teamwork. It is also reliable, cheaper and boosts effective communication.
  • Thus, from above we can conclude that the correct answer is option 4.