InterviewSolution
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InterviewSolution
This section includes InterviewSolutions, each offering curated multiple-choice questions to sharpen your knowledge and support exam preparation. Choose a topic below to get started.
| 51. |
You Need To Prevent Some Program From Starting Up At Boot. How Will You Accomplish The Task On A Windows Xp Pc? |
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Answer» Msconfig -> STARTUP -> UNCHECK UNWANTED PROGRAMS. Msconfig -> Startup -> Uncheck unwanted programs. |
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| 52. |
If You Upgrade To Windows Xp Professional From Windows Xp Home And The Computer Does Not Function Properly. How Would You Remove Windows Xp Professional From The Computer? |
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Answer» UNINSTALL it from the Add/Remove PROGRAMS Uninstall it from the Add/Remove Programs |
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| 53. |
Which Key In Windows Xp Would You Use To Boot The Computer To Access The Windows Advanced Options Menu? |
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Answer» F8 F8 |
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| 54. |
What Does Scandisk Do? |
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Answer» SCANS and REPAIRS ERRORS on your COMPUTER DRIVES Scans and Repairs errors on your computer drives |
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| 55. |
How Do You Get To The Recovery Console With Windows Xp? |
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Answer» Boot to the Windows XP CD> PRESS R for repair through RECOVERY Console Boot to the Windows XP CD> Press R for repair through Recovery Console |
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| 56. |
What Does A "?" Signify In The Device Manager? |
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Answer» Device not installed. |
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| 57. |
Which Of The Email Clients Support A Web Based Email Account? |
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Answer» Windows Live Mail |
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| 58. |
What Extra Features Does The Disk Defragmenter Tool Have In Win Xp That The Win 2000 Version Lacks? |
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Answer» A compression-option. A compression-option. |
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| 59. |
Frequently, Users In Your Office Leave Floppy Disks In Drives. This Causes Problems When Users Attempt To Boot With Floppies Still In Drive And Results In A Support Request. You Want To Change The Computer From Seeking The A: Drive As The First Drive To Boot From? |
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Answer» CHANGE the BOOT ORDER in CMOS. Change the boot order in CMOS. |
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| 60. |
When Would You Normally Perform A Clean Install Of Windows Xp? Provide Any Two Circumstances? |
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Answer» A “CLEAN” installation of Windows XP can be done either when the current installation has to be completely removed and REPLACED or when there is no OPERATING System (OS) INSTALLED in the computer. A “Clean” installation of Windows XP can be done either when the current installation has to be completely removed and replaced or when there is no Operating System (OS) installed in the computer. |
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| 61. |
Which Command(s) Would You Use To Get A List Of All Microsoft Signed Drivers On Your Computer? |
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Answer» Type winmsd or msinfo32 in the command PROMPT, expand SOFTWARE ENVIRONMENT and then select “Signed DRIVERS“. Type winmsd or msinfo32 in the command prompt, expand Software Environment and then select “Signed drivers“. |
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| 62. |
Which Command Would You Use In The Recovery Console To Retrieve A Compressed File From The Hard-disk Drive? |
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Answer» The COMMAND to be USED here is: EXPAND The command to be used here is: Expand |
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| 63. |
After Upgrading To Windows Xp Professional From Windows 98, The Computer Has Really Slowed Down. The Windows, Menus And Other Options Take A Long Time To Open. What Can You Do To Make Them Open Up Faster? |
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Answer» Select the “Adjust for BEST performance” OPTION in the ADVANCED system PROPERTIES. Select the “Adjust for best performance” option in the advanced system properties. |
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| 64. |
How Will You Enable Packet Filtering When Your Computer Is Connected To The Internet Using A Dsl Connection? |
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Answer» You can enable PACKET filtering in a Windows XP computer from the ADVANCED TCP/IP properties. ALTERNATIVELY, you can also CONFIGURE the Windows Firewall. You can enable packet filtering in a Windows XP computer from the Advanced TCP/IP properties. Alternatively, you can also configure the Windows Firewall. |
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| 65. |
If There Is No Audio From Your Computer After You Have Downloaded Some Updates For Your Windows Xp Operating System From The Microsoft Website, What Do You Think Could Be The Problem? |
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Answer» CHECK if the Windows AUDIO Service is DISABLED and if it is, ENABLE it to FIX the issue. Check if the Windows Audio Service is disabled and if it is, enable it to fix the issue. |
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| 66. |
What Would You Do If You Keep Getting The Error Message "usb Device Not Recognized" When You Connect Any Usb Device To Your Computer? |
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Answer» You GET this error if EITHER the USB drivers are not INSTALLED or the USB PORT(s) are not WORKING properly. You get this error if either the USB drivers are not installed or the USB port(s) are not working properly. |
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| 67. |
What Would You Do If Your Computer Keeps Booting Into Safe Mode All The Time? There Are No Error Messages? |
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Answer» In this situation, we can CHECK if the “/SAFEBOOT” option is not checked in MSConfig. We also need to make sure that the “Normal Startup” option is SELECTED. ANOTHER thing we can do is to start up the computer to the Last Known GOOD Configuration (LKGC), from the Windows Advanced Boot Menu OPTIONS. In this situation, we can check if the “/SAFEBOOT” option is not checked in MSConfig. We also need to make sure that the “Normal Startup” option is selected. Another thing we can do is to start up the computer to the Last Known Good Configuration (LKGC), from the Windows Advanced Boot Menu options. |
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| 68. |
If You Are Not Able To View Your Cd-rom Drive In "my Computer", What Would You Do To Fix It? |
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Answer» This issue can be fixed by editing the WINDOWS Registry and deleting the upper and lower filter KEYS. (CAUTION: Always REMEMBER to backup the registry before ATTEMPTING to edit it.) This issue can be fixed by editing the Windows Registry and deleting the upper and lower filter keys. (Caution: Always remember to backup the registry before attempting to edit it.) |
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| 69. |
You Shared Some Files On Your Computer. Your Friend Tried To Access The Files You Shared But Ws Unable To Do So. He Kept Getting The Error "the Network Path Was Not Found". What Do You Think Is The Problem? |
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Answer» This COULD MEAN that both the computers are not on the same NETWORK. You can PUT them on the same network by running the network SETUP wizard on both the computers. This could mean that both the computers are not on the same network. You can put them on the same network by running the network setup wizard on both the computers. |
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| 70. |
How Do You Boot In The Recovery Console? |
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Answer» We can BOOT up to the RECOVERY Console by using the windows XP CD to start up the computer and select then select the option “PRESS R to repair the Windows XP INSTALLATION”. We can boot up to the Recovery Console by using the windows XP CD to start up the computer and select then select the option “press R to repair the Windows XP Installation”. |
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| 71. |
What Do You Think The Acronym Uac Stands For? |
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Answer» The ACRONYM UAC stands for “USER Account CONTROL” (a Windows Vista feature.) The acronym UAC stands for “User Account Control” (a Windows Vista feature.) |
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| 72. |
What Is The Name Of The Executable File For Windows System Restore? |
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Answer» The NAME of the executable FILE for Windows System Restore is CALLED “Rstrui.exe”. However, if you have to type it in the “Run” BOX, it is advisable to USE the full path for the file, which is The name of the executable file for Windows System Restore is called “Rstrui.exe”. However, if you have to type it in the “Run” box, it is advisable to use the full path for the file, which is |
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| 73. |
If You See A "?" Next To Any Component In The Windows Device Manager, What Does It Mean? |
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Answer» The ‘?’ in Device Manager means that the device is not properly installed. It COULD ALSO MEAN that the DRIVER for a device is not installed. The ‘?’ in Device Manager means that the device is not properly installed. It could also mean that the driver for a device is not installed. |
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| 74. |
Which Windows Utility Helps To Clean Boot Your Pc? |
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Answer» The Windows MSCONFIG utility can be USED to CLEAN BOOT a PC. The Windows MSCONFIG utility can be used to Clean Boot a PC. |
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| 75. |
If You Are Unable To Install Windows Vista Home Premium On A Computer With A 1 Ghz Processor, 512 Mb Ram, 500 Gb Hdd What Do You Think Can Fix This Issue? |
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Answer» This ISSUE can be solved by ADDING more RAM. We should have at least 1GB of RAM. (REMEMBER, the more MEMORY you add, the more it helps your computer function EFFECTIVELY. This issue can be solved by adding more RAM. We should have at least 1GB of RAM. (Remember, the more memory you add, the more it helps your computer function effectively. |
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| 76. |
If You Are Unable To Access And Browse The Internet When You Have The Norton 360 Firewall Turned On, But Able To Do So When It Is Turned Off, What Do You Think You Should Do To Fix This Issue? |
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Answer» This issue can be resolved by configuring the Norton 360 firewall to allow access to INTERNET Explorer. (By CREATING an EXCEPTION in Norton 360 for Internet Explorer.) This issue can be resolved by configuring the Norton 360 firewall to allow access to Internet Explorer. (By creating an exception in Norton 360 for Internet Explorer.) |
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| 77. |
If You Get An Error Message " Hall.dll Missing Or Corrupt" Which File(s) Do You Think Is Causing The Problem? |
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Answer» The ERROR is being CAUSED by CORRUPT a NTLDR or BOOT.INI FILE. The error is being caused by corrupt a NTLDR or BOOT.INI file. |
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| 78. |
If You Turn On A Pc And The Boot-up Process Halts, Giving You The Message: C:/system32/config File Missing Or Corrupt, How Would You Fix It? |
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Answer» We can EITHER REPAIR the WINDOWS registry hives or just repair the Windows installation using the Windows installation DISC. We can either repair the Windows registry hives or just repair the Windows installation using the Windows installation disc. |
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| 79. |
You Start Up Your Computer And Get A Message Which Says "keyboard Error", What Might Be The Cause Of This Error? |
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Answer» EITHER the KEYBOARD is not CONNECTED to the PC or it is not WORKING. Either the keyboard is not connected to the PC or it is not working. |
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| 80. |
If You Turn On Your Computer And You Get The Message: "non-system Disk Or Disk Error, Replace And Press Any Key When Ready", What Do You Think The Problem Is Likely Due To? |
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Answer» A non-bootable FLOPPY DISK is in the floppy-disk DRIVE and should be REMOVED. A non-bootable floppy disk is in the floppy-disk drive and should be removed. |
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| 81. |
Imagine You Are A Desktop Support Technician. One Of Your Customers Has Just Installed A New Printer By Himself. The Customer Later Called And Said That Whenever He Tried To Print, The Printer Only Prints Some Garbled Text. Surprisingly, Prints The Test Page Prints Normally. What Do You Think Is The Problem? |
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Answer» The CUSTOMER INSTALLED the WRONG PRINTER DRIVER. The customer installed the wrong printer driver. |
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| 82. |
What Is The Difference Between The Disk Defragmenter Tool In Win Xp & Win 2000? |
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Answer» None. None. |
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| 83. |
If You Need To Dual Boot A Computer With Windows Xp ( Professional) And Windows (me) And Allow All Partitions To Be Accessible From Both Operating Systems, Which File System Should Be Used When Creating The Partitions? |
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Answer» FAT32 FAT32 |
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| 84. |
After Rebooting Your Windows Xp Professional Computer, Your Monitor Shows A Blank Blue Screen. You Remember That A Video Driver Was Just Installed. Which Is The Best Way To Recover From This? |
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Answer» REBOOT and press F8. From the advanced OPTION menu SELECT the “LAST Known GOOD Configuration” option. Reboot and press F8. From the advanced option menu select the “Last Known Good Configuration” option. |
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| 85. |
The Range Of Ip Address That Ics (internet Connection Sharing) Use By Default Is 192.168.0.1 Through 192.168.0.254. What Is The Ip Address Of The Machine On Which You Enabled The Ics Option? |
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Answer» 192.168.0.1 192.168.0.1 |
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| 86. |
Frequently, Users In Your Office Leave Floppy Disks In Drives. This Causes Problems When Users Attempt To Boot With Floppies Still In Drive And Results In A Support Request. You Want To Change The Computer From Seeking The A: Drive As The First Drive To Boot From. Which Of The Following Is The Best Way To Do This? |
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Answer» Change the boot order in CMOS |
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| 87. |
Customer Gives A Call And States That He Is Unable To Get Online. He Uses A Cable Connection To Get Online On Windows Xp Operating System. You Run The Ping 127.0.0.1 On His Computer And Get The Result As All The Packets Are Lost. What Is The Next Step You Would Perform? |
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Answer» Reset the TCP/IP stack |
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| 88. |
When You Are Configuring Power Management On Your Windows Xp,who/what Will Control The Acpi Functions? |
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Answer» ACPI will be FULLY CONTROLLED by The OPERATING SYSTEM. ACPI will be fully controlled by The operating system. |
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| 89. |
You Are Installing A New Windows Xp Configuration And You Like To Specify Which Hal To Install. What Should You Do? |
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Answer» Boot from the WINDOWS XP CD to initiate Setup. At the point in text-mode SET up where a message at the BOTTOM of the screen reads “Press F6 if you need to install a third party SCSI or RAID driver,” press F5. Boot from the Windows XP CD to initiate Setup. At the point in text-mode set up where a message at the bottom of the screen reads “Press F6 if you need to install a third party SCSI or RAID driver,” press F5. |
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| 90. |
A Customer Running Windows Xp Home With An Antivirus Application Installed In His Computer. He Downloaded A Program From The Internet And Installed It On His Computer. After That, He Began To Receive E-mail Messages From Unknown People. The Customer Removed The Program But He Is Still Receiving The E-mail Messages. You Need Help The Customer, What Should You Instruct The Customer? |
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Answer» DOWNLOAD the most recent VIRUS signature FILES and SCAN his computer for viruses. Download the most recent virus signature files and scan his computer for viruses. |
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| 91. |
Which Feature In Ms Outlook Express Allows Different Individuals Send And Receive Emails In Ms Outlook Express Using Separate Accounts? |
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Answer» The Identities FEATURE ALLOWS MULTIPLE customers to send and RECEIVE emails using separate accounts. The Identities feature allows multiple customers to send and receive emails using separate accounts. |
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| 92. |
What Is Backbone Network? |
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Answer» A backbone network is a CENTRALIZED INFRASTRUCTURE that is designed to distribute different ROUTES and data to various networks. It also handles management of bandwidth and various CHANNELS. A backbone network is a centralized infrastructure that is designed to distribute different routes and data to various networks. It also handles management of bandwidth and various channels. |
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| 93. |
What Is A Link? |
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Answer» A link REFERS to the CONNECTIVITY between two devices. It includes the type of cables and PROTOCOLS USED in order for ONE device to be able to communicate with the other. A link refers to the connectivity between two devices. It includes the type of cables and protocols used in order for one device to be able to communicate with the other. |
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| 94. |
What Feature Of Outlook Express Allows Multiple Customers To Send And Receive Emails, Each Using A Separate Account? |
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Answer» Identities Identities |
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| 95. |
Difference Between A Work Group And A Domain? |
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Answer» In a Workgroup, all the computers FUNCTION as Peers. But in a Domain, One COMPUTER is the SERVER and the OTHERS are Clients. In a Workgroup, all the computers function as Peers. But in a Domain, One computer is the Server and the others are Clients. |
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| 96. |
Name Some Of The Versions Of Windows Xp? |
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Answer» WINDOWS XP Home Edition, PROFESSIONAL, Media Center Edition, TABLET PC Edition, Mobile Windows XP Home Edition, Professional, Media Center Edition, Tablet PC Edition, Mobile |
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| 97. |
Name One Of The Latest Computer Processors (cpu) ? |
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Answer» Intel PENTIUM Quad Core, Intel I3, I5, I7 PROCESSORS. Intel Pentium Quad Core, Intel I3, I5, I7 processors. |
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| 98. |
If A Customer Complains That His Computer Is Working Really Slow, What Are The Things You Would Check? |
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| 99. |
What Would You Check If There Is No Sound From Your Computer? (audio Not Working) |
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| 100. |
Difference Between Ram And Rom? |
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Answer» RAM (RANDOM Access Memory): is USED to temporarily store information that the computer is currently working on. ROM (READ Only Memory): This is a Permanent type of memory storage used by computers for important data which never CHANGES. (Example: BIOS) RAM (Random Access Memory): is used to temporarily store information that the computer is currently working on. ROM (Read Only Memory): This is a Permanent type of memory storage used by computers for important data which never changes. (Example: BIOS) |
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